Justin Touchstone

Full-Stack Solution Architect with expertise in GenAI and software optimization. Skilled in enhancing efficiency and reliability through secure workflows and scalable architectures.

Solution Architect at SelectQuote (2022-06 – Present)

• Architected GenAI solutions with microservices and RAG, improving knowledge retrieval accuracy (34%) and reducing response time (27%).
• Modernized CRM-integrated platforms using microservice architecture, cutting integration latency (31%).
• Implemented secure AI-driven workflows, increasing productivity (25%) while strengthening data privacy and protection in AI processing.
• Defined scalable, secure solution architecture standards with cross-functional teams to support enterprise platforms.

Software Engineer at Rainbow Restoration (2021-01 – 2022-06)

• Built software solutions for 400+ service locations, improving job tracking efficiency (28%) and reducing manual work.
• Developed backend tools and dashboards that reduced response coordination time (22%).
• Applied machine learning and image processing for damage assessment, achieving 91% classification accuracy.
• Improved system reliability and automated workflows, contributing to a 19% faster turnaround time.

Backend Developer at NEC Corporation of America (2018-06 – 2020-12)

• Built and maintained backend APIs, achieving 99.9% uptime and 35% faster response times.
• Optimized backend logic, database queries, and integrations with cross-functional teams, improving efficiency by 30%.
• Refactored legacy code and resolved production issues, reducing critical incidents by 40%.
• Strengthened quality through unit testing, code reviews, and CI/CD pipeline support, raising test coverage to 85% and cutting release defects by 25%.

Junior Software Developer at PagerDuty (2016-06 – 2018-05)

• Built and maintained scalable features for incident management platform, improving uptime to 99.95% and reducing latency (20%).
• Collaborated with engineers, PMs, and QA to develop and deploy backend/frontend components, increasing feature delivery speed (25%).
• Wrote maintainable code, supported code reviews, and resolved production issues, reducing incident volume (30%).
• Contributed to API integrations, monitoring, and automation, improving operational efficiency (35%).

– Boston University (2013 – 2015)

Bachelor's in Computer Science – The Hong Kong University of Science and Technology (2010 – 2015)