Justina Ejikeonye

Remote-ready customer service professional with experience in inbound and outbound calls, chat, email, telemarketing, scheduling and order management. Currently handles 50+ daily inbound calls, chats and emails as a Customer Service Advisor, meeting quality targets with accurate CRM documentation. Clear, professional spoken English and strong written communication.

Self-managed and reliable, with experience running my own business online and working independently with minimal supervision. BA in Communication Studies.

Remote setup: laptop, reliable internet, headset and a quiet, dedicated workspace.

Customer Service Advisor at Concentrix (2026 – Present)

• Handle 50+ inbound customer calls, chats and emails daily, consistently meeting quality and productivity targets.
• Resolve most customer issues on first contact by troubleshooting and giving clear, accurate information.
• Document every interaction and case detail in the CRM to support smooth handoffs and follow-up.
• Maintain strong customer satisfaction through professional, solution-focused communication.
• Escalate complex issues appropriately while keeping ownership of follow-up through to resolution.

Founder / Customer & Order Manager at Aurum P_Luxe (2025 – Present)

• Manage customer communication and order fulfilment independently across Instagram, TikTok and WhatsApp Business.
• Process and track orders end to end, coordinating deliveries and proactive follow-up.
• Build customer relationships through same-day responses and after-sales support.

Manager ← Customer Service Representative ← Storekeeper (promoted through three roles) at G99 Lounge & Bar (2025 – 2026)

• Manager: Coordinated daily operations and schedules for a team of 15 staff, serving 30+ customers daily.
• Manager: Resolved customer enquiries and complaints promptly, keeping the customer experience positive.
• Customer Service Representative: Served customers directly and handled their enquiries and requests.
• Storekeeper: Kept accurate records and inventory tracking, reducing discrepancies and stockouts.

Customer Service Representative at ANC Mall (2024 – 2025)

• Gave front-line service to 20–25 customers daily (30+ at peak), resolving inquiries and concerns professionally.
• Delivered friendly, accurate service in a high-traffic retail environment, building verbal communication and problem-solving skills that transfer directly to phone and chat support.

Telemarketer at Obidiban Solutions Limited (2023 – 2024)

• Made 50+ outbound calls daily, consistently meeting call and lead-generation targets.
• Generated qualified leads and scheduled appointments for the sales team.
• Handled objections professionally and kept accurate records of every prospect interaction.

Bachelor of Arts in Communication Studies – Central University (2022 – 2025)