Jyoti Patel

I am driven and adaptable person with excellent e-commerce, sales, and customer service skills. As the creator of my own jewellery company and with experience in both retail and information technology & business information system, I bring creativity, organization, and strong sense of entrepreneurship to every position. I have a great desire to provide outstanding customer service, build strong connections, and advance my career via innovation and research.

I am reliable, charming, and motivated, and I dedicate myself to reaching my personal and professional aims.

Store Assistant - Savers - Middlesex, 336 Station Rd, Harrow HA1 2DR

(2018-01-07 - 2018-01-14)

My college has organized me a work experience for 1 week in savers to build up my skills and confidence as it helped me a lot to interact with the people in general.

• Customer service anywhere in the store and encouraging add-on sales
• Ensure that the store is fully always stocked and maintained to a high-level presentation

Customer Service - TK Max - Harrow, London

(2021-10 - 2024-07)

• Delivered high-quality customer service, building strong relationships with customers to ensure repeat business
• Managed customer inquiries and resolved issues efficiently, maintaining a positive company image
• Collaborated with team members to achieve sales targets and improve overall customer satisfaction

Self-Employed - Self-Employed

(2023-01 - 2024-10)

• Stock Organization and Maintenance: Efficiently manage inventory to ensure optimal stock levels, accurately track inventory movements, and perform regular audits
• Logistics and Delivery Management: Coordinate shipping and delivery processes, ensuring timely and accurate dispatch of orders. Handle shipping logistics, including packaging and tracking
• Packaging and Shipping: Oversee the packaging of products to ensure they are securely and attractively presented, manage shipping materials, and process shipments
• Daily Research: Conduct daily research on market trends, customer preferences, and competitor activities to stay informed and make data-driven decisions

Student Volunteer - Middlesex University London - Faculty of Science & Technology, Middlesex University London

(2024-10 - 2024-10)

• Contributed to the delivery of Time cube activities at New Scientist Live 2024, a major science and technology event
• Supported public engagement efforts by explaining scientific concepts to attendees and assisting with interactive demonstrations
• Collaborated with the computer Science department team to organize and deliver education activities efficiently
• Developed communication and teamwork skills in a dynamic and high-profile event setting

GCSEs - The Crest Academy (2018)

Level 1 Certificate in Information Technology - Information Technology - Harrow College (2019)

Level 2 Certificate in Information Technology - Information Technology - Harrow College (2020)

Level 3 Foundation Diploma in IT (1st Year) - Information Technology - Harrow College (2021)

Level 3 BTEC Information Technology (2nd Year) National Extended Diploma - Information Technology - Harrow College (2022)

Level 4 Higher National Certificate (HNC) in Computing - Computing - Harrow College (2023)

Level 5 Higher National Diploma (HND) in Computing - Computing - Harrow College (2024)

Bachelor of Science (BSc) Information Technology and Business Information Systems (TOP-UP) - Information Technology and Business Information Systems - Middlesex University (2024 - 2025)