Jyoti Shah

Dedicated and experienced Customer Service and Operations professional with a strong background in Post Office, retail banking, foreign exchange, and administration. Proven ability to handle high-volume customer interactions, resolve complaints efficiently, and maintain strong customer relationships. Skilled communicator with KPI awareness, teamwork, and problem-solving abilities.

Team Leader - The Co-operative Food (Post Office)

(2021-07)

• Manage daily customer service operations and resolve queries
• Handle high-volume financial and postal transactions
• Support team members to meet KPIs
• Handle complaints and ensure satisfaction
• Use Horizon system for accurate service delivery

Counter Clerk - Bury Park Post Office

(2021-04 - 2021-06)

• Delivered front-line customer service
• Handled cash, foreign currency, and mail services
• Assisted customers with transactions and enquiries

Administrator - Jag Software

(2021-01 - 2021-03)

• Managed billing, purchasing, and documentation
• Coordinated with accountants and internal teams

Manager - Travelex

(2019-09 - 2020-12)

• Led team operations and customer service
• Handled foreign exchange and money transfers
• Resolved customer queries professionally

Sales Advisor - Fexco

(2018-09 - 2019-09)

• Managed customer queries across branches
• Delivered service in foreign exchange and transfers
• Built relationships and handled complaints

Supervisor - Lloyds Pharmacy

(2017-07 - 2018-09)

• Supervised store operations
• Assisted customers with products and queries
• Managed stock and customer issues

Post Office Manager - B&M Stores

(2014-04 - 2017-06)

• Managed daily operations and team rota
• Handled complaints and service enquiries
• Delivered financial and postal services

Post Office Manager - Westfield News

(2010-01 - 2014-12)

Counter Clerk - Farley Hill Post Office

(2008-01 - 2010-12)

Company Secretary - Engine Power

(2005-01 - 2008-12)

SSC – First Class (1988)

HSC – Second Class (1990)

IT Certifications - Business Technology, Computer Literacy