K F

A versatile and adaptable professional with experience working across a various range of sectors and engaging effectively with customers and stakeholders. Experienced in fast-paced food environments, back-end operations, and administrative roles, I bring strong attention to detail and the ability to quickly adjust to changing demands. Adept at both independent and team-based work, I communicate clearly and confidently while offering constructive suggestions to enhance processes and improve overall efficiency.

Bilingual in French and English, I am able to communicate effectively with a wider range of clients and colleagues. With a strong willingness to take on new challenges and a proactive approach to supporting colleagues, I am committed to helping others succeed while contributing positively within dynamic environments where collaboration and continuous improvement are valued.

Compliance Administration Officer - Vehicle Certification Agency

(2025-11)

• Reviewed and assessed Type Approval applications from global automotive manufacturers against UNECE, GB and UK(NI) regulatory standards, issuing approval decisions based on compliance.
• Acting as the point of contact for internal and external enquiries relating to approval applications within a specific workstream by liaising with vehicle manufacturers.
• Processing applications and reviewing the document package contents of applications, ensuring that they adhere to the requirements set out by the approval authority
• Collaborated with cross-functional colleagues to prioritise workload and surpass departmental KPIs.
• Communicated with manufacturers to obtain clarifications and supporting evidence, enabling accurate certification decisions.
• Maintained accurate records and data within VCA systems for audit and quality assurance purposes.
• Developed technical knowledge in automotive certification, legislative standards and Type Approval processes to broaden competence.

Case Handler - Her Majesty's Courts & Tribunals (HMCTS)

(2024-09 - 2025-05)

• Assisted diverse clients in sensitive situations, providing tailored support solutions.
• Utilised negotiation and communication skills to resolve client issues efficiently and if unable to do so, directing them to the correct department or escalating the issue internally.
• Adapted to evolving policies and procedures, ensuring compliance and best practices.
• Liaising with the courts directly, providing concise updates and relevant case information.

Transport Administrator - DHL

(2023-08 - 2024-08)

• Communicated with drivers and hauliers to coordinate bookings, schedule transportation services, and assign bays to ensure the smooth flow of warehouse and yard operations, including deliveries and collections.
• Plan and track delivery schedules, assisting in route coordination to ensure timely, safe, and efficient transportation of goods.
• Dispatched loads and prepared, processed, and managed all relevant shipping documentation, including bills of lading, invoices, and logbook entries.
• Accurately input, update, and maintain transportation data using logistics and transport management systems to monitor vehicle movements, optimise routes, to ensure accurate record keeping.
• Liaised with managers, drivers, warehouse staff, and other departments to maintain seamless transport operations and quickly resolve operational issues.
• Handle driver and customer queries via phone and email, resolving concerns professionally and escalating more serious issues where necessary.
• Monitored drivers' activities, ensuring compliance with transportation regulations, company policies, and safety standards.
• Supported general transport administration, including maintaining records related to vehicle maintenance, fuel usage, and operational documentation.

Store Team Member - Home Bargains

(2022-10 - 2022-12)

Seasonal Temp Contract

• Delivered high-quality customer service with positivity and enthusiasm, building strong rapport by identifying customer needs, recommending suitable products, and locating items efficiently.
• Handled customer complaints and processed refunds professionally, ensuring high levels of customer satisfaction. Verified customer identification for age-restricted products in line with company policy.
• Maintained an organised and well-stocked sales floor by replenishing stock, ensuring accurate labelling and packaging, and upholding store presentation standards to maximise sales.
• Operated checkout efficiently by scanning and packing items accurately, processing payments, balancing tills, and managing queues to minimise wait times and enhance customer experience.
• Demonstrated flexibility and strong teamwork by supporting colleagues, covering additional shifts when required, and contributing to the smooth day-to-day running of the store.

Waitress - Chloe Gourmet

(2020-01 - 2021-03)

• Delivered friendly and attentive customer service, handling phone enquiries, cash transactions, and till operations while creating a welcoming environment for guests.
• Prepared and served hot and cold beverages, including coffee and specialty drinks, as well as food items, while confidently explaining menu options and recommending products. Recorded customer preferences and provided feedback to senior management to support service improvements and product decisions.
• Monitored and recorded temperatures of refrigeration, freezer, and heating equipment to ensure compliance with food safety standards and proper equipment functionality, including espresso machines.
• Set up and replenished product displays, ensuring items were properly wrapped, labelled, and dated in accordance with hygiene and retail standards.
• Maintained high standards of cleanliness by washing dishes, sanitising equipment, and completing end-of-day cleaning and closing procedures to prepare the shop for the following day.

AAT Level 3 & Online Accounting and Payroll Course - Accounting and Payroll

Level 2 Bakery & Patisserie Diploma (Technical Certificate) - Bakery & Patisserie - Leicester College (2021-09 - 2022-06)

3 A-Levels

5 GCSEs