Kaashif Yameen

I am a highly motivated and enthusiastic individual who has several years of experience in a variety of fields. I am an effective listener who can organise my thoughts logically and articulate my thoughts clearly. I have the ability to problem solve and critically analyse myself.

Throughout the years I have developed my skills through the differentiating roles I have held at the listed employers. These range from computer skills to customer service. I am able to build lasting working relationships with my colleagues helping us work in teams, yet I am also a very effective at working individually when required.

Working through my work load in a matter of priority is a skill I possess. Where I have been given a leadership role I have stepped up and feel a sense of confidence and self assurance that I have the ability and the skills to be able to lead a team to success. I have excellent time management skills, both working on longer projects over longer periods but also on shorter and more time sensitive situations.

Overall, I am a highly flexible, dedicated, responsible, hardworking employee who thrives in all areas.

Taxi Base Operative - Moorside Taxi Base - Bury

(2016-08 - 2017-09)

• Dispatch and Coordination: Managing incoming requests for taxi services via phone, mobile apps, or radio communication. I coordinate the allocation of taxis to customers, considering factors like proximity, availability, and driver schedules.
• Communication Hub: Serving as a central point of contact between customers, taxi drivers, and other staff members. I relay information regarding pick up and drop off locations, estimated arrival times, and any special customer requests to the drivers.
• Monitoring and Tracking: Using software or systems to track the location of taxis and their availability. This helps in efficiently assigning taxis to customers and ensuring timely pickups.
• Customer Service: Handling customer inquiries, concerns, and complaints. I provide information regarding fares, routes, and general assistance, maintaining a polite and helpful demeanor to ensure customer satisfaction.
• Driver Support: Assisting taxi drivers by providing directions, updating them on traffic conditions, and addressing any issues they encounter during their shifts.
• Administrative Tasks: Recording and maintaining logs of taxi service requests, driver shifts, and customer feedback.
• Problem Resolution: Resolving any conflicts or issues that may arise between customers and drivers, ensuring a fair and satisfactory resolution for both parties.
• Adherence to Regulations: Ensuring compliance with local transportation laws, company policies, and safety standards. This includes verifying that drivers have the necessary licenses and that vehicles meet the required safety standards.
• Shift Handovers: Providing detailed updates to incoming staff members at the end of shifts to ensure a seamless transition and continuity in service provision.

Customer Service Advisor - Harrington Advisory - Bury

(2017-09 - 2019-04)

As a customer service advisor at Harringtons Advisory, my role revolves around providing exemplary service and support to clients seeking financial advice or assistance. My responsibilities encompass various key areas:

• Client Communication: We would engage with clients via multiple communication channels, including phone calls and emails. The aim is to understand their financial concerns, provide information, and offer solutions tailored to their needs.
• Financial Guidance: I would offer advice and guidance on financial products and services offered by Harringtons Advisory. This might include pensions, investments, mortgages, and insurance products.
• Problem Resolution: I would handle client queries, concerns, and complaints effectively, aiming to resolve issues promptly and professionally. This involves a deep understanding of the company's products and services to offer accurate guidance.
• Documentation and Administration: I would manage and maintain client records and documentation related to their financial profiles and interactions. Attention to detail is crucial to ensure accuracy in paperwork and compliance with regulations.
• Compliance and Regulations: Adhering to financial regulations and compliance standards is vital. I needed to stay updated on industry regulations and ensure all interactions and advice provided are in line with these standards.
• Product Knowledge: Continuously staying informed about new financial products, services, and industry trends is essential. This knowledge equips you to offer the best advice and support to clients.
• Team Collaboration: Working closely with colleagues in the advisory team and other departments to share insights, coordinate efforts, and ensure a cohesive approach to customer service.
• Customer Relationship Management: Building and maintaining strong relationships with clients is paramount. You'll strive to ensure their satisfaction, potentially fostering long-term relationships and loyalty to the company.
• Adaptability and Problem-Solving: Being adaptable to changing situations and quick in problem-solving is crucial in this role, especially when dealing with complex financial queries or unexpected client needs.
• Continuous Improvement: Contributing ideas for improving customer service processes and suggesting enhancements to better serve client needs and improve overall customer satisfaction.

Warehouse Operative - DHL - Bury

(2019-04 - 2020-04)

• Goods Handling: This involves receiving incoming goods, checking them for quality and quantity, and properly storing them in designated areas within the warehouse.
• Order Picking and Packing: We are responsible for picking items from shelves or storage areas based on order requirements. They then pack these items securely for shipment, ensuring accuracy and efficiency in the process.
• Inventory Management: We keep track of inventory levels, conduct regular stock checks, and update inventory records in the warehouse management system. This helps in maintaining accurate stock levels and avoids discrepancies.
• Loading and Unloading: When shipments arrive or need to be dispatched, I handle the loading and unloading of goods onto trucks or other transportation modes. This requires attention to detail and adherence to safety protocols.
• Quality Control: We are often involved in inspecting goods for damages or defects, ensuring that only high quality products are sent out to customers.
• Maintaining Cleanliness and Safety: I contribute to maintaining a clean and organised workspace. They follow safety procedures and guidelines to prevent accidents and ensure a safe working environment for themselves and my colleagues.
• Collaboration and Communication: I often collaborate with other team members, supervisors, and sometimes with delivery drivers to ensure smooth operations. Clear communication is crucial for coordinating tasks effectively.
• Adherence to Regulations: I had to comply with company policies, health and safety regulations, and legal requirements related to warehouse operations.

GCSE - Elton High School (2011-01 - 2016-12)

Entry Level 3 - QCF - Skills for Employment, Training and Personal Development - Bury College (2017-01 - 2017-12)