Kabir Miah

I am an outgoing, confident individual who is well-motivated, hard-working, driven and keen to learn and progress in a challenging and exciting environment. Some key strengths include working well under pressure, using my own initiative when required and being a pro-active and a passionate individual. I am also confident in making business-critical decisions to improve the operation of the business.

With most of my work history dedicated to customer-focused roles, having excellent inter-personal and communication skills has become an integral part of the skills I hold. I have a proven track record of problem solving, creating processes and providing exemplary levels of customer service to a diverse range of customers from different backgrounds whilst achieving KPI's set from a business perspective. I am clear with my communication and enjoy conducting interviewing with possible candidates in order to grow the business and create a strong team.

I am quick to recognise and adjust accordingly to the needs of both the customer and the business. I am committed to transferring all the skills that I have acquired to any future roles.

Sales Executive - Motorpoint Ipswich - Ipswich

(2024-12)

• Qualifying customers on vehicles
• Setting up test drives
• Upselling and cross selling
• Ensuring pre checks have been completed prior to collection
• Ensuring post collection calls have been made

Customer Service Advisor - HTG Trading

(2024-10 - 2024-12)

• First port of call for customers who require services and repairs on HTG equipment
• Ensuring customers are informed correctly of time scales of attendance, ensuring priority jobs are logistically routed
• Ensuring subcontractor invoices were correct
• Ensuring customers are kept up to date and communicated effectively regarding ETA's and job reports post repair

Solar Supervisor - Baxter Kelly

(2024-06 - 2024-08)

Approached by senior management due to having previous track record in problem solving within the business, to put processes in place and maintain the performance of the team and resolve ongoing issues within the Solar Department – supervised 3 members of the Solar team (office staff) and became the point of contact for our solar installation and Isolator installation for our subcontractors.

• Created a system to easily identify live scaffolding erections and dismantles across the UK
• Created checklists for each department and other departments in order to ensure the operation of installation was smooth
• Ensuring subcontractor invoices were correct
• Kit ordering
• Liaising with the design team to ensure shrouding and any present isolators have been identified to prevent a wasted journey for a new isolator to be installed
• Liaised with Baxter Kelly clients to meet their needs for arranging a plan of works for remediating historic audit fails
• Created better communication between Baxter Kelly and their Clients as well as Baxter Kelly and their Subcontractors
• Instructed several business-critical decisions and liaised with Subcontractors daily to ensure day to day tasks are still in hand. To improve communication between the two businesses, I took it upon myself to be the point of contact

ECO Leads Sales Executive - Baxter Kelly

(2023-10 - 2024-06)

Progressed my career internally and created a newly-formed department with management, allowing the business to come away from external lead generators and to have our own source of incoming internal leads, ultimately improving expenses and outgoing costs for the business.

• To transfer data on to PipeDrive system from auto populated Google sheets from multiple avenues i.e website, phone calls, emails
• Vetting customers to ensure they meet the ECO4 criteria, ensuring correct correspondence with correct applications have been sent depending on the qualification route
• Booking in customer surveys logistically, obtaining all evidence and survey images to then be moved to scoring stage

Bookings Install Manager - Baxter Kelly

(2023-04 - 2023-10)

• Managing and adjusting the teams KPI's subject to skill levels
• Ensuring day to day tasks have been completed
• Taking on customer complaints where customers would like to speak to a senior manager
• Training team members where training is necessary
• Ensuring KPI's set by the Operations Manager and ECO Director have been met in timely manner – if this is unachievable, meeting expectations where necessary
• Ensuring morale in the office is as high as can be to ensure consistently peak performance from team members

Bookings Install Coordinator - Baxter Kelly

(2022-12 - 2023-04)

• To reach out to customers who have passed through our ECO/Scheme Delivery process to book their installation in, ensuring a project is being installed in the correct order as per funders request
• To populate multiple google sheets ensuring all data has been accurately added to all relevant sheets
• Ensuring installers week's are booked logically ensuring minimal travel and minimal fuel utilised
• Contacting the following days customers to ensure they're still available for install
• Ensuring queries, and disputes were dealt with correctly and accordingly
• Working to strict timeframes ensuring installation takes place within the requested timeframe

Invoice Clerk - EV CARGO

(2022-01 - 2022-11)

• Raising and billing charges on to various accounts promptly and correctly
• To generate invoices on a weekly/daily basis (dependant on customer)
• Creating customer reports to bill the following day
• Ensuring that all payments, queries, and disputes were dealt with correctly and accordingly in an efficient manner
• Working to strict timeframes and using different guidelines depending on each accounts preferred billing methods, which could also could include entering amounts manually, checking profiled amounts according to a tariff and creating documents or back ups that included manually inputting data in excel spreadsheets

Customer Service Advisor - Woven - Ipswich - Ipswich

(2021-10 - 2022-01)

• To adhere to SLA times responding to customer emails regarding their purchase in-store or online
• Assisting customers on the phone with purchases such as errors or damaged items arriving. Providing sympathy and empathy when necessary
• Contacting our UK, US and EU Warehouses regarding customer orders and relation information back to the customer
• Keeping organised with regards to customer purchase journey

Amazon Delivery Driver - Amazon.com - Ipswich - Ipswich

(2020-08 - 2021-02)

• To ensure all routes are pre-planned and are successfully completed
• To load and unload vans in an organised and safe manner before and after shifts
• To deliver products to both commercial business and public customers

Car Sales Executive - Imperial Cars - Ipswich - Ipswich

(2020-02 - 2020-08)

• To qualify a customer in order to determine their needs to ensure the best suitable vehicle is offered
• Developing a relationship in order to build rapport with customers
• Assisting customers on the phone with purchases such as warranties and additional products
• Overcoming objectives such as pricing issues which would allow me to then close sales
• Demonstrating functions on a vehicle
• Keeping organised with regards to customer purchase journey
• To explain and sell Value added products such as paint protection and warranties
• Using my own initiative to ensure all car prices are up to date
• Assessing cars in terms of health checks
• To appraise part exchange vehicles and to negotiate a price on customer vehicles
• Outbound calls to generate repeat business

360 Recruitment Consultant Temporary and Permanent (MENA) - Whitehall Resources - Colchester - Colchester

(2019-09 - 2020-01)

• To qualify candidates in order to determine their skills to ensure the most suitable role is applicable
• Developing a relationship with employers and candidates to ensure great communication and trust and a good relationship is maintained
• Resourcing CV's
• To arrange and to interview and assess candidates
• To negotiate rates and budgets
• Sell in's to new clients in order to generate new business
• Assisting candidates and employers throughout the employment process

Customer Claims Handler - LV= - Ipswich - Ipswich

(2018-02 - 2019-08)

• First point of call for customers involved in a road traffic accident
• To ensure all customers are in a safe environment before arranging the recovery of the damaged / immobile vehicles from the roadside. This would include arranging transportation to an approved repairer or a garage of the customers choice
• To ensure customers are up to date with their claims throughout their journey
• Arranging outsources rental vehicles from Enterprise-Rent-a-Car
• Instructing salvage companies to collect vehicles

Waiter - Gandhi - Ipswich - Ipswich

(2018-11 - 2019-08)

• Worked in a demanding customer facing environment
• Serving large tables of customers their foods and drinks ensuring all customers are ok throughout their experience
• Dealt with cash payments
• General cleaning duties before and after opening hours
• Providing excellent customer service
• Tackling queries and problems

Customer Service Advisor - UK Power Networks - Ipswich - Ipswich

(2016-09 - 2017-11)

• First point of call for customers experiencing a power cut
• Ensuring all vulnerable customers are safe and if not to use initia