Kacey Martin

I have a strong interest in law and psychology, particularly how they apply to real-world behaviour and decision-making. I also enjoy making a positive impact in people's day to day lives. My personal endeavours are that i cinema and exploring how films reflect human behaviour and social themes. My experience supporting younger students has strengthened my communication and mentoring skills, and my retail background has made me confident in customer-facing and operational roles.

Customer Assistant at M&S (2023-11 – 2024-01)

Temporary position

• Developed strong interpersonal skills while engaging with a diverse range of customers.
• Built rapport quickly, ensuring customers felt welcomed and supported.
• Responding effectively to customer needs, preferences, and queries to maintain high satisfaction levels.

Customer Assistant/Operative at M&S (2025-08 – 2026-01)

• Stock Accuracy: Performed regular cycle counts and reconciliations to maintain accurate stock levels and reduce shrinkage.
• Stock Rotation: Applied FIFO/LIFO methods appropriately to minimise waste and maintain product quality.
• Technology Use: Used inventory and POS-linked systems (e.g., SAP, Oracle) to monitor real‑time stock.
• Loss Prevention: Identified discrepancies, monitored high‑risk items, and supported anti‑theft procedures.
• Supplier Coordination: Communicated with vendors regarding deliveries, shortages, and returns.
• Health & Safety: Understood and followed regulations including fire safety, food hygiene, and workplace standards.
• Risk Management: Identified hazards and acted promptly to maintain a safe environment.
• Training & Compliance: Ensured staff followed emergency procedures and safe equipment use.
• Documentation: Maintained accurate records of incidents, inspections, and compliance checks.
• Customer Safety: Kept aisles clear, shelving secure, and ensured safe product handling.

Teaching Assistant at Merton Park Primary School (2024 – 2024)

Work Experience - 2 week period

• Adapted communication style for children across Reception to Year 5.
• Supported teachers with lesson delivery and classroom management.
• Demonstrated patience, empathy, and encouragement with pupils of varying needs.
• Assisted with classroom setup, resource preparation, and daily routines.
• Took initiative in leading small group activities with minimal supervision.
• Adapted quickly to different year groups and teaching styles.
• Led reading, writing, and creative tasks to keep pupils engaged.
• Developed strong observation skills to identify when children needed support.

Support Worker at Ivolve Care & Support (2026-04 – Present)

• Person‑centred care — delivering compassionate, tailored support that promotes independence and dignity.
• Daily living assistance — supporting with personal care, mobility, routines and household tasks.
• Communication & advocacy — building trust, listening actively and representing individual needs.
• Behaviour support — using calm de‑escalation, patience and positive reinforcement.
• Safeguarding & compliance — maintaining safety, dignity and accurate documentation.
• Team collaboration — working effectively with families, professionals and colleagues for consistent care.

GCSE – Rutlish School (2019-09 – 2024-07)

BTECS – RR6, Wimbledon Chase/Wimbledon Park (2024-08 – 2026-01)