Customer Assistant at M&S (2023-11 – 2024-01)
Temporary position
- Developed strong interpersonal skills while engaging with a diverse range of customers.
- Built rapport quickly, ensuring customers felt welcomed and supported.
- Responding effectively to customer needs, preferences, and queries to maintain high satisfaction levels.
Customer Assistant/Operative at M&S (2025-08 – 2026-01)
- Stock Accuracy: Performed regular cycle counts and reconciliations to maintain accurate stock levels and reduce shrinkage.
- Stock Rotation: Applied FIFO/LIFO methods appropriately to minimise waste and maintain product quality.
- Technology Use: Used inventory and POS-linked systems (e.g., SAP, Oracle) to monitor real‑time stock.
- Loss Prevention: Identified discrepancies, monitored high‑risk items, and supported anti‑theft procedures.
- Supplier Coordination: Communicated with vendors regarding deliveries, shortages, and returns.
- Health & Safety: Understood and followed regulations including fire safety, food hygiene, and workplace standards.
- Risk Management: Identified hazards and acted promptly to maintain a safe environment.
- Training & Compliance: Ensured staff followed emergency procedures and safe equipment use.
- Documentation: Maintained accurate records of incidents, inspections, and compliance checks.
- Customer Safety: Kept aisles clear, shelving secure, and ensured safe product handling.
Teaching Assistant at Merton Park Primary School (2024 – 2024)
Work Experience - 2 week period
- Adapted communication style for children across Reception to Year 5.
- Supported teachers with lesson delivery and classroom management.
- Demonstrated patience, empathy, and encouragement with pupils of varying needs.
- Assisted with classroom setup, resource preparation, and daily routines.
- Took initiative in leading small group activities with minimal supervision.
- Adapted quickly to different year groups and teaching styles.
- Led reading, writing, and creative tasks to keep pupils engaged.
- Developed strong observation skills to identify when children needed support.
Support Worker at Ivolve Care & Support (2026-04 – Present)
- Person‑centred care — delivering compassionate, tailored support that promotes independence and dignity.
- Daily living assistance — supporting with personal care, mobility, routines and household tasks.
- Communication & advocacy — building trust, listening actively and representing individual needs.
- Behaviour support — using calm de‑escalation, patience and positive reinforcement.
- Safeguarding & compliance — maintaining safety, dignity and accurate documentation.
- Team collaboration — working effectively with families, professionals and colleagues for consistent care.
