Experience and Engagement Coordinator - Merlin Entertainments (Madame Tussauds London)
(2024-01)
- Creating engaging graphic designs for both internal communications and guest-facing materials.
- Developing creative briefs and design concepts.
- Designing and curating exhibitions, displays, and set decorations with strong attention to detail.
- Project managing and supporting large-scale design projects and new builds.
- Managing budgets and tracking project costs.
- Producing and editing video content for both internal use and guest engagement.
- Conducting historical archive research.
- Designing and delivering comprehensive online and in person training to multiple departments.
- Champion on rolling out the use of Merlin Learning Universe creating interactive learning games and specialised graphics for the Madame Tussauds London Group.
- Building and maintaining strong interdepartmental relationships.
- Leading Diversity & Inclusion initiatives and organising charity events.
Costumier Specialist - Merlin Entertainments (Merlin Magic Making)
(2025-01)
- Interpret costume briefs with precision, collaborating closely with Costume Stylists and Senior Managers across production departments
- Oversee end-to-end costume production, ensuring timely delivery and high-quality standards
- Assess briefs for costs and timelines, proactively identifying and resolving potential production issues
- Maintain accountability for quality and suitability of all fabrics and costume elements
- Manage external makers, negotiating competitive rates and ensuring adherence to deadlines and quality expectations
- Monitor and enforce quality control across internal and external costume work
- Support production scheduling by tracking costume progress and reporting any delays or changes
- Organize and attend costume fittings, critiques, and photography sessions
- Ensure GDPR compliance for reference materials and sitting files
- Accurately forecast and manage costume budgets
- Maintain detailed dressing notes and support logistics for figure freight
- Juggle multiple costume projects simultaneously, allocating resources and tracking progress
- Bringing extensive costume production knowledge, critique experience, and supplier management skills to the team
Entertainments Supervisor - Merlin Entertainments (Madame Tussauds London)
(2023-01 - 2024-12)
- Managed and trained a team of 18 actors
- Designed, sourced, and maintained costumes
- Developed and created new characters and scripts
- Led creative direction and design for photo projects
- Created and managed monthly shift rotas
- Developed and implemented creative initiatives
- Designed and produced internal graphics
- Championing Diversity & Inclusion
- Developed and executed innovative strategies to increase KPIs and guest engagement
- Led the sourcing and curation of historical items for archive displays
- Directed and coordinated performance reviews and 1:1 check-ins with actors
- Completed daily and incidental paperwork
- Logged maintenance and repair issues
Actor - Merlin Entertainments (not continuous)
(2019-01 - 2023-12)
Held multiple contracts across two major attractions The London Dungeon and Madame Tussauds London, performing in various costumed character roles.
- Acted as Fire Marshal
- Performed for diverse guest groups with group sizes of up to 48 people per show.
- Conducted regular equipment and radio checks
- Handled sales and cash transactions
- Champion of Diversity & Inclusion
Cover Teacher/Assistant - Various Companies (contract work)
(2016-01 - 2021-12)
- Cover Teacher for both Primary and Secondary schools, including exam preparation for GCSE and A Levels
- Teaching Assistant in SEN (Special Educational Needs) for Primary and Secondary schools
- Managed classroom behaviour
- Supervised students on the playground
- Provided pre-booked and day-to-day cove
- Assisted with COVID-19 testing for SEN students in Primary and Secondary schools
Sales Assistant - Irregular Choice
(2016-01 - 2017-12)
Vice Chair of Hotarucon & MC/costume liaison of Haruhicon - Hotarucon & Haruhicon
Anime and japanese culture conventions responsibilities include but not limited to:
- Event organisation
- Stage direction
- Talent manager
- Entertainment logistics
- Master of ceremonies, host and interviewer for various conventions
