Kaiden O’Sullivan

Dedicated and customer-focused professional with over 3 years of experience in high-volume bar and table service. Proven ability to prepare and serve food and beverages, handle transactions accurately, and maintain impeccable hygiene standards. Eager to leverage strong teamwork, problem-solving skills, and a can-do attitude to excel as a Food Service Assistant at Restaurant Associates UK, contributing to exceptional client and customer experiences.

Server at THE BOTANIST (2022-02 – 2024-02)

• Delivered attentive and efficient table service within a bustling restaurant and bar setting, upholding stringent standards during peak hours.
• Accurately recorded food and drink orders, ensuring patrons received prompt and professional service from initiation to payment.
• Cultivated comprehensive knowledge of the food and beverage menu, confidently addressing customer inquiries and providing tailored recommendations.
• Orchestrated service for multiple tables and managed competing priorities during high-demand periods with meticulous attention to detail.
• Collaborated seamlessly with bar, kitchen, and management teams to ensure smooth service flow and effectively communicate patron requirements.
• Addressed customer requests and queries with professionalism, adeptly resolving issues calmly to maintain a positive guest experience.
• Maintained immaculate, organised, and safe service areas throughout all shifts, demonstrating a strong commitment to hygiene and food safety protocols.

Bar Staff at WETHERSPOON (2024-02 – 2025-09)

• Operated within a high-volume public house environment, ensuring swift, amicable, and efficient service during busy intervals.
• Served a substantial volume of patrons across the bar while maintaining organisation and attentiveness under pressure.
• Expertly prepared and dispensed a diverse array of alcoholic and non-alcoholic beverages, adhering to presentation and service quality standards.
• Efficiently managed tills and processed cash and card transactions with accuracy during periods of high customer traffic.
• Facilitated clear communication with customers and colleagues to optimise service efficiency and minimise customer waiting times.
• Responded professionally to customer requests and concerns, exercising sound judgment to resolve issues and foster a positive environment.
• Ensured the bar, customer seating areas, and associated equipment were kept clean, adequately stocked, and organised throughout service.
• Functioned effectively as a key member of a large team in a dynamic, fast-paced setting, rapidly adapting to evolving demands and peak periods.

Bar Staff at THE MARINE TAVERN (2025-09 – 2026-08)

• Provided amiable and efficient bar service, fostering positive customer relationships and upholding high standards throughout each shift.
• Prepared and served beverages promptly while meticulously maintaining the cleanliness, organisation, and stock levels of the bar.
• Executed solo shifts autonomously, assuming full responsibility for customer service, adherence to service standards, and responsiveness to patron needs.
• Managed all opening and closing procedures, including securing the premises and ensuring the bar was prepared for subsequent shifts.
• Processed cash and card payments with precision and completed end-of-shift financial reconciliation accurately.
• Undertook tasks such as changing beer barrels, replenishing bar stock, and maintaining service areas diligently during shifts.
• Maintained composure and professionalism during busy periods, prioritising customer requirements and ensuring service efficiency.

Architecture – UNIVERSITY OF BRIGHTON