Kaitlyn Fitzgerald

Supervisor

Talent

Stoke-on-TrentMember since July 8, 2026

Good communication skillsOrganisation and time managementCustomer service needsDecision-makingCreativityTeamworkResilienceEffective communicationMultitaskingFine diningProblem-solvingAttention to detailLeadershipActive listening

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Good communication skillsOrganisation and time managementCustomer service needsDecision-makingCreativity

About

I am responsible, reliable and hard working. I have a strong work ethic and excellent customer service skills from my hospitality role. I have completed my A Levels with the results of DMM. I have experienced fast-paced environments and problem-solving abilities. I am eager to bring a customer-focused mindset and organisational skills to a dynamic business role while continuing to grow and learn.

Experience

Supervisor at The Flintlock (2023-06 – Present)

Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Accurately took orders, making menu recommendations as appropriate.
Maintained excellent level of service in busy and demanding restaurant environment.
Enhanced guest satisfaction through attentive and prompt service.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Totalled bills for customers and accepted payment via cheque, currency and card payments.
Handled cash transactions accurately, ensured balanced till at end of shift.
Opened and closed the restaurant on my own.
Ran the restaurant on my own, managing staff and other responsibilities.

Pot washer at The Travellers Rest (2022-06 – 2023-02)

Swept and mopped kitchen during and after shifts to maintain cleanliness.
Reduced breakages and loss through careful handling of delicate crockery and glassware.
Fulfilled all tasks within allocated shift hours, demonstrating good time management skills.