Kalsoom Neva

A motivated and well-organized individual with a proven ability to work both independently and collaboratively. I am adaptable, proactive, and passionate about taking initiative in diverse environments. My varied experiences have strengthened my leadership, communication, and problem-solving skills. I am seeking opportunities that allow me to further develop my expertise while contributing positively within a professional setting.

Bank Healthcare Assistant - NHS

(2024-10 - 2025-08)

• Delivered personalised care and daily support to patients of all ages, adapting techniques to meet individual health needs and build positive, trusting relationships.
• Supported with medical tasks, ensuring timely assistance while maintaining accurate and detailed care records in line with NHS standards.

SEN Teaching Assistant - Leycroft Academy - Birmingham

(2023-01 - 2023-08)

• Supported teachers in creating engaging, diverse, and inclusive lessons and activities.
• Promoted a positive learning environment by encouraging appropriate behaviour and adhering to health and safety guidelines.

Covid Booster Vaccination Booking Advisor - NHS 119 Service

(2022-10 - 2022-11)

• Assisted patients with vaccination bookings and provided advice on isolation, testing, and health services via phone, email, and online platforms.
• Delivered high-quality customer service under pressure while managing patient needs efficiently.

Optical Assistant - Vision Express - Birmingham

(2021-10 - 2022-02)

• Conducted pre-screening tests and supported patients during appointments.
• Provided tailored advice on products and services, addressing individual concerns and enhancing customer satisfaction.

Healthcare Worker - NDH Care Ltd - Birmingham

(2020-02 - 2021-08)

• Delivered personalized care for paediatric and elderly clients with hearing impairments and dementia.
• Maintained care logs and ensured timely updates of medical requirements while fostering trust and rapport.

Head Waitress - Various Roles

(2015-01 - 2019-04)

• Led and trained junior staff to maintain high service standards in a fast-paced environment.
• Managed daily operations, enforced health & safety protocols, and ensured customer satisfaction.

Junior Volunteer - ISRA-UK Charity - Birmingham

(2018-07 - 2018-09)

• Assisted in various retail duties including tills operation, customer service, and team support.

Receptionist (Work Experience Trainee) - Ash Immigration Services - Birmingham

(2014-06 - 2014-07)

• Handled confidential documents, ensured data accuracy, and maintained system updates.
• Delivered professional front-desk service and administrative support.

Level 3 Extended Diploma - Health & Social Care - Joseph Chamberlain Sixth Form College (2015 - 2017)

GCSEs - Golden Hillock Secondary School (2010 - 2015)