BUSINESS ANALYST
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A dynamic and innovative Business Analyst and SAP professional with over nine years' experience leading system implementations, digital transformation, CRM solutions, SAP implementation, and technical process improvement projects within Technology and the Business sectors. Proven ability in assessing business requirements, analysing internal workflow processes to identify areas of enhancement that save costs and increase operational efficiencies.
BUSINESS ANALYST - TIEGE CONSULT
(2022-10)
Using elicitation techniques to gain explicit and tacit knowledge to understand each staff member's job description and role. Analysing existing documentation to gain a clear picture of the 'as is' and how the company operated in the past, currently operating and where they want 'to be'. Creating use cases, defining actors, writing user stories, and modelling business processes as well as system processing requirements to create data and process models using swim-lanes.
Performing business process modelling to create policies and procedures to ensure internal and external tasks were performed on-time. Using GAP analysis and developing user stories to determine benefits on new systems. Participating, leading, and partnering with IT (project teams) on requirement gathering sessions with cross functional teams (Stakeholders) to understand the business processes and key technical requirements.
Overseeing the creation of Business Requirements Documents (BRD), System Requirements Specifications (SRS), and System Design Specifications (SDS), support the development of the business case and project implementation document (PID). Collaborating with the engineering and product development te
Business Analyst - NATIONAL BROADCASTING COMMISSION - Abuja, Lagos and Jos
(2018-08 - 2022-09)
Managed cross-functional team of ten in 3 locations (Abuja, Lagos and Jos), ranging from entry-level analysts to senior level analyst, and collaborated with business development, data analysis, operations and marketing. Led the team to gather, specify and validate business requirement including task prioritization and a clear understanding of stakeholder's needs. Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments, and cut down paperwork by 75%.
Facilitated cross-service reviews in collaboration with senior managers to analysed, refine, and redesign service delivery models, resulting in enhanced customer satisfaction and operational efficiency. Developed evidence-based performance measures and dashboards to monitor service performance and track key metrics, facilitating data-driven decision-making. Collaborated with ICT teams to evaluate potential platform solutions, conducting thorough assessments of strengths and weaknesses to inform decision-making.
Reduced development costs by 25 percent by creating a plan to merge related products into one, more streamlined product. Facilitated g
Research and Policy Analyst - NATIONAL BROADCASTING COMMISSION
(2013-04 - 2018-08)
Developed and presented policy recommendations to senior government officials on economic programmes resulting to the adoption of a new policy framework that increased access to affordable housing for low-income families. Led a team of 5 to conduct research and analysis on the impact of proposed legislation on the acquisition of operating license for TV and Radio stations which resulted to the removal of stringent provisions and challenges for Small and Medium-sized (SMEs) businesses. Managed a database of policy information and trends, providing timely and accurate information to stakeholders and contributing to the development of evidence-based policies.
Developed and maintained relationships with key stakeholders, including advocacy groups and industry associations, resulting in increased collaboration and support for policy initiatives. Spearheaded the planning and implementation of research using both qualitative and quantitative methods such as survey, focus group, semi-structured interview, and data analysis to deliver research programmes. Collaborated with the office of The National Bureau of Statistics (NBS) to collect accurate data that helped in analysing and delivering
Personal Banking Officer - ECOBANK NIG. LTD.
(2010-11 - 2012-11)
MA - International Business with Data Analytics - Ulster University (2022 - 2023)
MA - International Studies - Seoul National University (2019 - 2021)
BA - International Relations - Eastern Mediterranean University (2006 - 2010)
