Kamal Mustafah

Motivated and dependable individual with excellent communication and customer service skills developed through hands-on experience in fast-paced, team-driven environments. Quick to adapt, organised under pressure, and proactive in learning and taking initiative. Eager to contribute positively to a team while delivering professional and reliable service.

Customer Service Assistant at Marshall Avenue Post Office (2025-09 – Present)

• Serve customers in the shop and at the Post Office counter, helping with their queries and day-to-day needs.
• Handle cash and card payments and make sure transactions are completed accurately.
• Help customers with sending and collecting parcels and other Post Office services.
• Restock shelves, check deliveries and keep the shop clean and organised.

Customer Service Assistant at Papa Maf's (2024-06 – 2025-08)

• Took customer orders in person and over the phone, handled busy periods and worked with the team to keep orders running smoothly.
• Managed multiple orders simultaneously while maintaining quality and timeliness under pressure.
• Adapted quickly to last-minute changes in orders and staff availability.
• Collaborated closely with team members during peak periods to ensure smooth operations.

Car Garage (Volunteer) at BMW Service Solutions (2024-02 – 2024-05)

• Provided in-person customer support in a professional garage environment.
• Maintained cleanliness and order in the workshop to uphold professional standards.
• Utilised diagnostic software to detect vehicle faults and assisted with minor mechanical tasks.
• Gained hands-on experience with fluid refills and vehicle maintenance procedures.

GCSEs – The Grangefield Academy (2017-09 – 2022-06)