Kamalini Arulsivan

A dedicated and accomplished customer service professional with a proven track record of 7 years in the industry. Throughout my career, I have honed my skills in delivering exceptional customer experiences, resolving inquiries, and ensuring client satisfaction. My extensive background in the field has equipped me with the ability to handle diverse customer needs with tact, empathy, and efficiency.

I am adept at building strong relationships and rapport with clients, fostering a positive and supportive environment. With a passion for excellence, I am eager to contribute my expertise to deliver outstanding service and contribute to the success of any organisation. I am eager to take on a role that offers learning opportunities, challenges, and the chance to expand my knowledge further.

Customer Service Executive at Fruitful Office (2022-02 – Present)

• Proficient in efficiently handling incoming calls and emails while providing top notch customer support.
• Skilled in processing order changes and promptly resolving customer queries to ensure their satisfaction.
• Effective at collaborating with internal departments to meet customer requirements and deliver exceptional service.
• Committed to identifying opportunities for continuous improvement, aiming to enhance the overall outstanding service experience for clients.

Business Developer Associate at Iniyas (2021-05 – 2022-01)

• Proficient in generating leads, converting them, and nurturing strong relationships with clients.
• Skilled in conducting comprehensive tourism market research.
• Assisted with website management and social media posts to enhance brand visibility.
• Successfully handled customer queries via phone and email, ensuring client satisfaction.
• Utilised Hubspot CRM to manage interactions with existing and potential clients.
• Contributed to the recruitment and interviewing process of new employees.
• Demonstrated a strong work ethic, professionalism, and composure under pressure.
• Oversaw various aspects of development and provided effective problem solving solutions at Trinqoo.

Customer Service Assistant at World Duty Free (2019-09 – 2020-08)

• Proficiently promoted, advised on, and sold airport tax and duty free products.
• Successfully managed deliveries and ensured stock replenishment as required.
• Assisted with order placement, refunds, and exchanges, ensuring customer satisfaction.
• Demonstrated strong problem solving abilities while working independently and collaboratively.
• Proven to be a friendly, hardworking, and punctual team member.
• Established sustainable customer relationships through open and interactive communication.

Nightshift General Assistant at Sainsbury's (2015-10 – 2017-08)

• Provided exceptional customer service by assisting customers with inquiries and guiding them to suitable products.
• Maintained a tidy and organised environment while supporting colleagues and restocking inventory.
• Exhibited the ability to work effectively both within a team and independently to accomplish tasks.
• Demonstrated responsibility for managing product delivery and warehouse stock movement as required.

Sales Advisor at New Look (2017-09 – 2019-09)

• Responsible for efficient replenishment and restocking of products.
• Managed deliveries and organised items in alphabetical order.
• Contributed to creating a neat and appealing sales environment, including assisting with visual displays.
• Played a key role in training new sales colleagues and providing ongoing coaching for sustained sales success.
• Actively engaged with customers, both on the shop floor and at the tills, to ensure exceptional service.

BA (Hons) in Tourism Management – University of Hertfordshire (2015-09 – 2019-06)

BTEC in Travel and Tourism – Carshalton High School For Girls (2008-09 – 2015-07)

BTEC in Business – Carshalton High School For Girls (2008-09 – 2015-07)

A-Level in Drama – Carshalton High School For Girls (2008-09 – 2015-07)