Kamini Murugesan

MBA qualified Operations & Customer Experience Professional with a strong background in retail management and healthcare administration. Experienced in financial handling, team leadership, customer relationship management, and process improvement. Proven ability to manage operations efficiently while maintaining high service standards.

Adaptable and results driven professional seeking international opportunities to deliver impactful results and support business success in diverse environments.

Customer and Trading Manager - Sainsbury's - London

(2023-10)

• Leadership & People Management: Oversee daily store operations, managing and supporting colleagues to drive performance and ensure operational excellence.
• Recruitment & Development: Participate in the hiring process, on boarding new employees, and mentoring colleagues to enhance skills and productivity.
• Financial & Commercial Accountability: Manage store finances, including cash handling, sales analysis, and ensuring compliance with financial controls.
• Stock Availability & Inventory Management: Monitor stock levels, coordinate replenishment, and optimize inventory control to minimize waste and maximize sales.
• Customer Experience & Issue Resolution: Handle escalated customer concerns effectively, ensuring high standards of service and satisfaction.
• Disciplinary Investigations & Compliance: Assist in disciplinary investigations by accurately Note Taking, ensuring procedural fairness and compliance with company policies.
• Strategic Problem Solving & Decision Making: Identify and resolve operational challenges, implementing proactive solutions to improve store efficiency.

Certified Customer Relations Coordinator - Apollo Multi Speciality Hospitals - India

(2022-09 - 2023-03)

Supported the day-to-day operations of the facility, working closely with department leaders to ensure smooth functioning of patient care services.

• Onboarded and coordinated care for more than 1200 patients
• Reviewed more than 100 medical applications on a weekly basis
• Assisted in the preparation and management of the annual budget, ensuring cost effectiveness while maintaining high care standards.
• Successfully trained and mentored new team members, ensuring they were equipped with the necessary knowledge to perform their roles effectively.
• Ensured compliance with all healthcare regulations, maintaining accreditation standards.

Master of Business Administration - Health Care Administration - University of Sunderland (2023-10 - 2024-08)

Master of Business Administration - Health Care and Hospital Management - Gems B School (2022-08 - 2023-05)

Bachelor of Technology - Biotechnology - Kalasalingam Academy of Research and Education (2018-07 - 2022-06)