Kamran Ali

I am an organised and reliable individual who possesses an honest, polite and friendly nature. I can work on my own initiative, although I am equally comfortable in a team environment. I am very customer focused.

Private hire driver

(2024-07)

• Duties include picking and dropping public
• Dealing with money and checking correct change provided
• Dropping and collecting from school
• Being professional at all times

Account Handler - SCA Healthcare (Essity)

(2012-07 - 2023-07)

• Dealing directly with NHS Trusts regarding patients and products to meet the requirements and demands daily
• Proactively provide internal and external product availability information of products, order and delivery statuses in liaison with logistics providers and relevant departments
• Ensure that all documentation relating to own customer account base is available and always up to date, to ensure effective coverage for absences & allow seamless service
• Communicate effectively and keep internal and external customers fully advised as to the progress of enquiries
• Take an active role on new customer implementations, including setting up accounts and completion of all internal documents
• Overseeing existing accounts for various NHS trusts and Health boards, having to travel to different NHS trusts to understand and meet the demands of the various Health boards
• Ensure telephone calls, emails and interactions are answered to the agreed standards whilst maintaining a professional service to all internal and external customers
• First point of contact for all internal and external customers relating to all customer service-related enquiries, issues and expressions of dissatisfaction, ensuring effective and timely administration
• To provide training to external professionals within the NHS trusts including Service managers, Team leaders, District nurses, Staff nurses, Health care assistants and administrative staff
• Attending quarterly review meetings and monthly meetings
• Running various reports including invoices in SAP and in the home delivery system
• Assisting team with complaints according to policies and procedure

Service Delivery Co-ordinator/Payroll Clerk - RANDSTAD

(2010-05 - 2012-01)

My role was to ensure the smooth and efficient running of the contract in line with the Service Level Agreement first point of contact for the business, liaise with managers and suppliers participate in client meetings where appropriate, Co-ordinate the recruitment process in their area of supply, update and manage the VMS system and support all users in its use. Proactively seek to continually improve service levels to the client through quality and speed of service.

• Uploading all candidates/workers hours on to the in-house payroll system for all Social Care workers, to ensure all candidates are to get paid on time, a big responsibility as any mistakes will result in staff not getting paid

BT OPERATOR - BT NOTTINGHAM

(2009-12 - 2009-10)

After several temporary BT contracts, I finally acquired a long-term contract on 18th March 2007. My main duties here include taking Emergency calls, Operator calls & Nuisance calls, all calls where first line of support. I also cover Charge ship which is a support role assisting operators with 999 calls & taking customer escalations in the absence of a manager.

I am a member of the Care Council in which we aim to provide a better environment for everyone by getting opinions and acting where issues have been raised.

CALL CENTRE TEAM LEADER - LANTEC (UK) LIMITED - LUTON

(2002-08 - 2004-12)

Lantec-UK LTD was a logistics company installing CHIP-PIN (Epos) terminals throughout the UK. During my time here, I really enhanced my time management skills by ensuring that all escalations were dealt within a 4-hour turnaround time.

• Organising engineers' daily schedules
• Managing my team of six co-ordinators to ensure all jobs were closed within SLA
• Customers required regular updates with ETAs by phone, by e-mail, and on live system
• Carry out all administration duties, dealing with payroll, time sheets, holiday, sickness, and overseas travel for engineers and team
• Organising daily breaks and lunches for team

HEWLETT PACKARD CO-ORDINATOR - BURNHAM LOGISTICS - SLOUGH

(1998-12 - 2002-08)

My job during the time here was to provide first line support & ensure adequate stock levels were maintained also to ensure closure of engineer's daily duties on the in-house system, allocating technical call within the company, answering general queries & setting up appointments from customers.

TELESALES SUPERVISOR - ACE HOMECARE - KIRBY, SLOUGH

(1995-09 - 1998-12)

Ace Homecare is a telesales company selling domestic appliances. My role was to assist my team to achieve a high level of appointments for salespeople to visit customers and to ensure any major escalations within the team were dealt with appropriately.

GCSE - English, Maths, Science, Geography, Art & Design Technology - Wexham Secondary School (1990 - 1995)