Sales and marketing representative - Goldman Knightley Solicitors
(2022-01-16 - 2023-08-11)
- Managed incoming calls, addressing client inquiries and providing timely and accurate information
- Implemented effective communication strategies, ensuring a positive client experience.
Customer Resolution Advisor - Evri (Hermes)
(2023-09-06 - 2024-02-25)
- Efficiently handled a high volume of incoming calls and inquiries from customers, addressing their concerns and providing solutions.
- Made outbound calls for follow-ups, surveys, and appointment scheduling, maintaining a high level of professionalism and courtesy.
- Resolving any issues with products/good purchased by customers.
Aviation Airport Security Officer - Manchester Airport
(2024-03-18 - 2024-12-03)
- Screening Passengers and Luggage: Using X-ray machines, metal detectors, and physical inspections to check passengers and their baggage for prohibited items (e.g., weapons, explosives, or dangerous substances).
- Ensuring Compliance with Security Protocols: Enforcing airport security procedures, including checking identification and boarding passes, to ensure only authorised individuals access secure areas.
- Responding to Security Threats: Identifying and responding to potential security risks, such as suspicious behaviour, unattended luggage, or actual security breaches.
- Patrolling Airport Facilities: Monitoring public areas, terminals, and perimeter security zones to detect and prevent security threats.
- Collaborating with Law Enforcement: Assisting local and national law enforcement agencies in dealing with security incidents or criminal activity.
- Maintaining Professionalism: Ensuring a calm and orderly environment while interacting with passengers, even in high-pressure or stressful situations.
Customer Care Agent - ABM Manchester Airport
(2025-06-02 - 2026-02-10)
- Serve as the primary point of contact for customers seeking assistance or information.
- Listen carefully to customer inquiries, concerns, or complaints with empathy and patience.
- Provide accurate information about products, services, policies, and procedures.
- Resolve issues efficiently by troubleshooting problems or escalating them when necessary.
- Maintain detailed records of customer interactions and transactions.
- Communicate clearly and professionally, ensuring customer satisfaction.
- Follow up with customers to confirm resolution and build lasting relationships.
- Collaborate with other departments to improve service quality and customer experience.
- Stay informed about company updates, product changes, and industry trends.
