Kana Patel

A people's person who enjoys working part of a team but equally confident taking on ownership of individual responsibility. Highly organised and competent, with a proven record of successfully completing complex tasks in a timely and accurate manner. Positive, passionate, flexible, agile, and approachable individual that manages change well, has a methodical approach to all functions and an acute sense of attention to detail.

Ability to operate under pressure whilst maintaining a professional approach. Focused on delivering to deadlines, and creative problem solving. Provide all administrative support by handling telephone calls, Teams and corresponding via emails and letters.

Cargo Revenue Account-Billing and Support Administrator/Analyst - IAG Cargo/British Airways

(1994-10 - 2023-11)

• Provide customer support for all billing queries and administration within Cargo Revenue accounting.
• Clear and reconcile balance sheet accounts relating to General Sales Ledger clearance and associated accounts, including unallocated cash in the Sales Ledger using SAP system. Supporting receivables and credit control team.
• Provide administration support to Iberia and Aer Lingus with all Revenue Accounting processes, invoicing and raising credit notes using nominal codes.
• Give professional advice, face to face and over the telephone/emails and teams to all stakeholders, Managements, Sales and operational staff.
• Ensure processes and working instructions are in aligned to the Standard operation procedure (SOPs) and follow compliance for audit purposes.
• Delivered on class room and one to one training and writing working instructions/manuals.
• Plan and organise meetings with internal/external stakeholders, management. Handle general administrative tasks, filing, photocopying, scanning, support overall efficiency of the department/company.
• Monitor personal and generic mail boxes/correspondence. Post responsibility. Schedule weekly/monthly/yearly calendars.
• Participating with System testing and resolving issues by User Acceptance Testing, including implementing new systems.
• Responsible for billing queries, liaising with sales team, commercial managers and other departments to resolve the issues.
• Attending debt calls on teams to resolve issues.
• Processing other carrier flight documents that travel on BA to produce an outward billing.
• Proration and fare construction to enable ticket enhancement.
• Processing all tickets issued by BA Stations and Travel shops.

Mortgage Underwriter/Administrator - Britannia Building Society/Abbey National Building Society (now Santander)

(1990-02 - 1995-09)

• Underwriting all mortgage applications for approval set within the lender's criteria and updating all records on the systems.
• Preparing and processing mortgage offers on timely manner, resolving any queries, providing excellent customer service.
• Liaise with Customers, Lenders, Solicitors, Surveyors and Head Office.
• Release of the advance payment to the customer's solicitors with minimum delay.
• Ensuring that all mortgage conditions have been met satisfactorily on the report on title for completion.

Secretary/Receptionist - TW2 Advertising Agency

(1985-10 - 1989-10)

• Operating TSX 50 BT switchboard and providing all day to day Secretarial and Administration support for Managing Director and three Accounts Directors diaries, organising meetings.
• Preparing monthly payrolls for 11 staff and directors.
• Handling all stationary orders, petty-cash, and banking.
• Preparing weekly monthly schedules for printing advertisement in local newspapers.
• Manage and contact clients, suppliers, arrange courier service as required.

WOMEN ELECTRONICS & COMPUTER STUDIES

B/TEC NATIONAL DIPLOMA IN BUSINESS & COMPUTER STUDIES - Business & Computer Studies

B/TEC GENERAL DIPLOMA IN BUSINESS STUDIES - Business Studies

CSES - English, Mathematics, Geography, Biology, French, General Science