Till Operator/CSR at Tesco (2024-11 – 2024-12)
Tesco is a leading UK-based retailer offering groceries, clothing, electronics, and more.
- Assisted and engaged with 200+ customers per shift, efficiently addressing inquiries, complaints, and transactions to enhance the overall customer experience resulting in a 15% improvement in service efficiency.
- Delivered clear and informative product and promotional guidance, processed payments, and handled refunds/exchanges with accuracy, contributing to a 12% boost in monthly customer satisfaction and loyalty.
- Resolved 50+ customer concerns per shift in a professional and timely manner, providing effective solutions for returns and complaints successfully de-escalating over 95% of issues without managerial support.
- Streamlined front-end operations by restocking merchandise, maintaining store cleanliness, and organizing the checkout area, leading to a 10% improvement in store readiness and operational flow during peak hours.
- Processed 150+ transactions per shift, with accuracy and time management, reducing checkout wait times through efficient scanning, bagging, and cash handling practices. This resulted in strengthening transactional integrity and customer trust to a level of 90%.
- Overall customer satisfaction increased by 15%, due to improvement in service efficiency, boost in monthly customer satisfaction and loyalty, successfully de-escalating issues without managerial support, improvement in store readiness and operational flow and strengthening transactional integrity and customer trust.
Software Developer(.Net) at CreationSoftNepal Pvt. Ltd (2021-05 – 2024-09)
It is a fintech IT company specializing in software solutions for remittance, cooperatives, insurance, banking, and government projects.
- Optimised and presented 200+ SQL Server queries, across two simultaneous development tasks, in-order to improve application responsiveness. This resulted in reducing data retrieval times by 30%.
- Integrated 30+ C# APIs with modern UI frameworks in collaboration with front-end developers, enhancing UX and boosting user satisfaction by 40%.
- Engineered scalable back-end features using ASP.NET Core to support 2× projected user load, ensuring 50% smooth performance under high traffic than before.
- Authored detailed technical documentation for 3 core modules, reducing onboarding time for new developers by 20% and enhancing overall team efficiency.
- Designed and developed 2 full-scale projects from scratch, applying best practices in software architecture, version control, and testing. This accelerated team development cycles by 20% and improved deployment reliability across sprints.
- Refactored 2 legacy codebases and collaborated with senior developers to enhance system architecture, resolve security flaws, and improve maintainability eliminating 95% of identified vulnerabilities.
- Managed 2 feature modules concurrently, delivering clean, maintainable code and consistently meeting sprint deadlines. This resulted in a decrease in project completion time of 15%.
- Designed and implemented 100+ unit tests using xUnit/MSTest, proactively identifying bugs early in the development cycle and reducing QA-reported issues by 30%, thereby improving overall code efficiency and quality.
- Conducted 30+ peer code reviews and collaborated cross-functionally to uphold code quality, standards compliance, and team productivity. This resulting a decrease in coding mistakes and error by 15%.
- Designed and delivered 2 full-scale projects from scratch using best architectural practices by accelerating team development by 20%, enhancing deployment increasing reliability, and reducing QA issues, security flaws, conducting peer code review and reducing project delays across multiple modules.
