Karan Uppal

Motivated and reliable with hands-on experience across retail, customer service, hospitality and events. Experienced in serving 200+ guests per shift in a busy customer-facing environment and 300+ guests during major sporting and entertainment events. Also contributed to activities that raised £16,000+ for charity and supported events involving 100+ vehicles. Strong communicator and team player looking to develop further.

Customer Service Representative - Namco Funscape

(2024-11)

• Provide friendly and professional customer service to 200+ guests per shift in a busy entertainment and leisure environment.
• Welcome customers, respond to enquiries and help guests with questions about facilities, activities and services.
• Handle customer issues professionally and use effective problem-solving skills to find suitable solutions.
• Worked at different departments and roles such as bartender, waiter, receptionist.

Waiter - Sodexo Live

(2024-11 - 2026-08)

• Delivered excellent customer service to 300+ guests during high-profile sporting and entertainment events.
• Consistently met service standards while contributing positive customer experiences.
• Collaborated with multidisciplinary teams to ensure efficient operations and successful event delivery.

School Volunteer - Whickham School

(2023-10 - 2026-06)

• Charity Volunteer: Raise £16,000+ for charity by leading tuck shops, washing cars, etc.
• Student Ambassador: Improving and planning school events such as open evenings.
• Mock Election: Represented a political party and won with 378 votes.
• Car Park Attendant: Directing 100+ cars to park with ease.
• Equipment Shop Worker: Providing essential stationary at a weekly basis.

Information Technology Support - TSG

(2024-07 - 2024-07)

• Supported users and internal teams with information and digital systems.
• Contributed ideas to improve user experience and accessibility.
• Rewrote portal descriptions to make information clearer and easier for users to understand.
• Developed strong attention to detail, organisation and communication skills.

Volunteer Worker - FACT

(2023-11 - 2024-09)

• Supported customers and visitors by providing information and assistance.
• Assisted with organising and managing large volumes of donated inventory using structured processes.

Retail Shop Assistant - K & J Convenience Stores

(2023-06 - 2023-11)

• Served customers and processed transactions accurately in a busy convenience-store
• Managed stock levels and inventory, improved product availability by up to 30%.
• Assisted customers with enquiries and resolved issues using a friendly and professional approach.

GCSE - Whickham School (2018 - 2023)

A-Level - Whickham School (2023)

BTEC IT - Information Technology - Whickham School

BTEC Business - Business - Whickham School

BTEC Sports - Sports - Whickham School

Level 3 Leadership - Leadership - Whickham School

EPQ - Whickham School