Karen Chan

Retail professional with experience in fast-paced customer service environments, including LEGO Store and hospitality roles. Confident in delivering good customer experiences, handling cash transactions accurately, and supporting stockroom and daily store operations. Familiar with visual merchandising standards and maintaining a clean, organised store environment.

Experienced in working as part of a team and supporting new colleagues with basic training and guidance. Reliable under pressure with a practical approach to problem solving. Currently looking to develop into a LEGO Store Supervisor role and take on more responsibility within retail operations and team support.

Sales Assistant - LEGO Store - Bristol

(2025-07)

• Delivered outstanding guest service through friendly engagement and efficient transaction handling.
• Maintained a clean, safe, and visually appealing store in line with LEGO® standards.
• Supported stockroom operations, ensuring accurate inventory and compliance with safety guidelines.
• Assisted with daily store operations to ensure smooth store performance.
• Developed visual merchandising skills and supported the presentation of products on the shop floor.
• Assisted in guiding and supporting new employees in learning store procedures and daily responsibilities.

Crew Member - McDonald's

(2023-06 - 2025-11)

• Provided friendly and efficient customer service in a busy fast-food environment.
• Handled cash transactions accurately while maintaining hygiene and safety standards.
• Worked collaboratively with kitchen and front-of-house teams during peak hours.
• Developed strong teamwork, communication, and multitasking skills under pressure.

Takeaway Assistant - Newquay Fish Bar

(2021-02 - 2023-01)

• Delivered excellent customer service while managing front-of-house responsibilities.
• Handled cash transactions, till balancing, and end-of-day cash counting accurately.
• Managed customer orders, phone enquiries, and supported daily store operations.
• Assisted with food preparation, opening and closing duties, and maintaining hygiene standards.

Volunteering Foreign Language Teacher - OVERSEAS CHINESE ASSOCIATION SOUTH WEST REGION

(2018-09 - 2019-05)

• Supported students in developing language, pronunciation, and communication skills.
• Assisted with lesson preparation and provided coursework and study support.
• Communicated with parents regarding student progress and learning development.
• Maintained a safe, supportive, and engaging learning environment for pupils.

Bachelor's Degree - Business Management and Marketing - University of the West of England (2023 - 2024)