Customer Information Assistant / Customer Services Advisor
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A highly motivated individual looking to apply the skills I have gained at my previous roles in both Secretarial, Banking and Office Administration. I am a confident and sociable character who works well as part of a team and also individually. I enjoy learning new skills and like to continually improve my standards. The ability to manage my time effectively means my work is both reliable, efficient and of a high standard.
Customer Information Assistant / Customer Services Advisor - West Suffolk Council (formerly Forest Heath District Council) - District Offices, College Heath Road, Mildenhall, Suffolk, IP28 7EY
(2008-01)
Working in a busy contact centre dealing with all calls for every department which cover 15 different call lines for West Suffolk Council, replying to all emails, both internal and external, taking homeless referrals and fielding urgent ones to duty housing officer, Planning enquiries, logging building control inspections, better recycling calls, parking permits taking payments, public health & housing queries and many more, also logging safeguarding referrals.
Resources Administrator - Suffolk County Council - Old Shire Hall Building, Bury St Edmunds Suffolk, IP33 (now in West Suffolk House, Western Way, Bury St Edmunds Suffolk,
(2006-05 - 2008-01)
Working in a busy Child Care Team typing court reports, letters, often using audio, archiving documents, scanning, processing invoices, booking taxis for school runs, inputting case notes onto system, extensive telephone working often dealing with sensitive cases.
Secretary to Diagnostic Department - Animal health Trust - Landwade Business Park, Kentford
(2006-03 - 2006-05)
Typing of RSPCA reports via audio, recording outcome of animal examinations onto system various administration and telephone work.
Resource Administrator - Suffolk County Council - Willow House, Mildenhall, Suffolk, IP28 7HB (now in Forest Heath District Council Offices, Mildenhall)
(2000-06 - 2006-03)
Reception cover, typing letters and emails, banking duties, inputting care packages onto system, ordering stationary, processing care invoices in 5-day turnaround.
Secretary to Production Director - English Architectural Glazing - Chiswick Avenue, Mildenhall, Suffolk
(1995-10 - 2000-06)
Typing letters and reports using audio, processing invoices, producing purchase orders, reception cover, checking of delivery notes, faxing.
GCSE - Multiple subjects - Aylward Upper School (1983-06)
Pitmans 1 and RSA 1
NVQ Level 2 - Customer Services
