Karen Madzinga

A compassionate and highly experienced Support Worker with an extensive background supporting individuals with complex needs including brain injury, epilepsy, cerebral palsy, autism, learning disabilities, mental health conditions, and visual impairment. Experienced in delivering high-quality person-centred care across supported living, community, and healthcare settings. Confident in managing seizures, providing waking night support, and responding effectively to challenging situations while maintaining dignity, safety, and professionalism at all times.

Dedicated to improving service users quality of life, promoting independence, and working collaboratively within multidisciplinary teams. Academically grounded with a Bachelor's Degree in Public Administration and a Level 3 Diploma in Health and Social Care, bringing a unique blend of frontline care expertise and broader professional capability.

Support Worker at Potens Group Ltd (2026-02 – Present)

Providing dedicated 1:1 support to individuals living with epilepsy, brain injuries, autism, and mental health conditions across both day and waking night shifts. Monitoring and responding to seizures in full accordance with individual care plans and emergency protocols, ensuring the safety of the individual and the accuracy of all post-incident documentation. Supporting individuals with all aspects of personal care, mobility, nutrition, and emotional wellbeing, consistently applying a person-centred approach that respects individual preference, dignity, and choice.

Applying de-escalation and positive behaviour support techniques to manage complex and challenging presentations safely and effectively, achieving resolution with minimum restriction in all situations. Maintaining detailed daily records, incident reports, and handover documentation to a consistently high standard across both written and digital recording systems. Working in close partnership with families, community nurses, and wider multidisciplinary teams to ensure care is coordinated, consistent, and fully responsive to the evolving needs of each individual.

Healthcare Assistant at Maisy Healthcare (2023-04 – 2026-02)

Delivered high-quality, person-centred care to individuals presenting with a range of complex health needs across supported living and community settings over a period of nearly three years. Provided comprehensive personal care support including washing, dressing, toileting, and hygiene routines, consistently maintaining dignity and individual preference throughout. Monitored and recorded vital signs including temperature, pulse, blood pressure, and oxygen saturation, escalating any changes or concerns to the appropriate healthcare professional promptly and without delay.

Supported individuals living with neurological conditions, dementia, learning disabilities, and physical disabilities, continually adapting approach to reflect the specific and changing needs of each person. Assisted with mobility, repositioning, and pressure area care in full accordance with care plans, manual handling risk assessments, and tissue viability guidance. Supported individuals during mealtimes, carefully observing all dietary requirements, texture modification needs, and swallowing precautions as directed by speech and language therapy.

Worked closely with nurses, therapists, and wider healthcare teams to deliver safe, holistic, and effective care. Maintained accurate clinical records and reported any changes in a service user's condition to the relevant professional without delay.

Bachelor's Degree in Public Administration – Great Zimbabwe University (2022)

Level 3 Diploma in Health and Social Care – OTHM (2025)