Karen Perez

To have a learning and growth oriented career in whichI am able to perform at my best dedicating my ability, knowledge, skill and my creativity for the growth and betterment of the organization I work for.

Customer Services Agent Ground Staff Virgin Atlantic - Heathrow airport

11/2023 - Current

• Delivered high-quality customer service to passengers, enhancing their travel experience and ensuring satisfaction
• Managed check-in processes, assisted with baggage handling, and facilitated boarding procedures
• Addressed and resolved customer complaints efficiently, maintaining a professional and courteous demeanor
• Coordinated with various airport departments to ensure timely and smooth operations
• Provided information regarding flight schedules, delays, and cancellations, helping passengers navigate their travel plans
• Ensured compliance with all safety regulations and company policies.

Secondary School, 01/2013

Los Sauces - Pontevedra, Galicia, Spain