Customer Service, Operations and Account Management professional
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Trilingual (English, French, Arabic) Customer Service, Operations and Account Management professional with experience across financial services, hospitality, retail, logistics and e-commerce. Proven ability to manage high-volume customer interactions, corporate accounts, cash operations, and team supervision.
Account Manager at Welspun UK (Present)
Manage B2B hospitality accounts across UK & Europe, handle client relationships, sales cycle, and contract support for premium textile solutions.
Customer Service Representative at NCO / Amex France (2023-01 – Present)
Handle high-volume financial collections, payment negotiations, account status management and dispute resolution.
Customer Assistant & Delivery Driver at Phoenix House Chinese Takeaway (2020-01 – Present)
Manage orders, cash handling, POS transactions and local deliveries.
Business Owner at Kbwatches (2020-01 – 2020-12)
Ran e-commerce watch business, handled sourcing, repairs, marketing, listings and international shipping.
Shift Manager (In Training) at Domino's (2019-01 – 2020-12)
Supervised staff, managed cash operations, stock control, and customer service escalation.
Barista Maestro / Supervisor at Domino's / Costa Partnership (2017-01 – 2019-12)
Led shifts, trained staff, managed banking reconciliation and store operations.
Librarian at Essex County Council (2016-01 – 2017-12)
Supported public IT systems, cataloguing, printing services and logistics.
Customer Assistant at Marks & Spencer (2014-01 – 2016-12)
Checkout operations, stock replenishment and customer support.
Verification Researcher at First Advantage (2013-01 – 2014-12)
Conducted background checks and translated documents (Arabic/French/English).
Earlier Roles at Multiple employers (2004-01 – 2013-12)
McDonald's, Commercial Vehicle Sales, Assistant Sales Manager – available on request.
High School Diploma in Maths, Science, IT, Accountancy – Algeria
