Karina Adachi

LVMH certified professional with training in luxury brand standards and retail excellence. Currently studying fragrance at The Perfumery Art School. Fluent in English and Japanese. Experienced in customer service and premium client communication. Seeking a role to deepen expertise in luxury retail and fragrance.

Customer Service Representative, Online at JNI Wholesale (2025-07 – 2025-09)

• Engaged with 15+ customers daily, addressing queries and resolving complaints with care
• Managed high-pressure situations (refunds, cancellations) while maintaining brand reputation
• Coordinated with internal teams to ensure smooth issue resolution
• Demonstrated reliability, attention to detail, and premium service standards

Product Management Assistant at Medical Yours Robotics (2025-06 – 2025-06)

• Supported product manager with strategic planning, positioning, and market analysis
• Tracked product performance metrics and competitive intelligence
• Facilitated cross-departmental communication on product strategy and client needs
• Worked in Japanese business environment; experienced global brand adaptation

Volunteer Leader at Knit-a-Square (2022 – 2023)

• Led volunteer group creating handmade knitted and crocheted squares for vulnerable children in Africa
• Coordinated contributions from multiple volunteers; ensured consistent quality and timely delivery
• Demonstrated leadership, craft excellence, and commitment to social purpose

Advanced Fragrance Studies in Fragrance – The Perfumery Art School

BSc Business and Management in Business and Management – Royal Holloway, University of London (2024 – 2027)