Karina Foellmer Backes

An energetic and enthusiastic professional with over ten years of experience in customer service and administration. Seeking new opportunities to make a positive difference while continuing to grow professionally. I offer strong organisational skills, a patient approach, and the ability to deliver high-quality support within team-oriented or independent environments.

Parental Leave & Professional Development

(2025-06)

Focused on family care following a maternity leave, alongside actively pursuing advanced studies (concluding September 2026; available for full-time employment with two weeks' notice).

Business Administrator - Nuffield Health at Guildford Hospital

(2024-02 - 2025-06)

• Investigated data quality issues and collaborated with clinical coding teams to verify medical documentation for regulatory compliance.
• Processed patient financial records and invoicing data, ensuring accuracy and completeness.
• Supported hospital operations through daily administrative tasks and reporting.

Customer Service Agent - Dnata (via TUPE transfer from LATAM Airlines) at Heathrow Airport

(2022-05 - 2022-11)

• Delivered high-quality customer service during check-in and boarding to ensure smooth passenger experiences.
• Managed passenger information and flight processing using industry-standard airline software.
• Maintained professional standards under pressure to ensure on-time flight departures.

Traffic Agent - LATAM Airlines at Heathrow Airport

(2018-05 - 2022-05)

• Managed essential office operations, including data entry, filing, and administrative support.
• Provided dedicated support for passengers with reduced mobility (PRM) and complex assistance needs to ensure comfort and safety.
• Maintained exceptional standards of service and hospitality during daily terminal operations to enhance passenger satisfaction and promote positive brand reputation.

Finance & Media Assistant (Volunteer) - Fountain of Life Christian Church, London

(2017-06 - 2019-11)

• Managed bookkeeping, expenses and accounts payable/receivable to maintain up-to-date records.
• Developed and scheduled social media content to increase community engagement.

Sales Consultant / Assistant - Harvey Nichols & Harrods, London

(2015-04 - 2018-10)

• Alinka Fine Jewellery & Ara Vartanian: Managed inventory, stock control, and built professional client relationships to encourage repeat sales.
• Annoushka Jewellery: Achieved sales targets through detailed product knowledge and premium service for international customers.

BSc (Hons) - Business Management - Canterbury Christ Church University (2026-09)

BA - Tourism - UNIOESTE University, Brazil