Call Centre Advisor
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I am a hardworking and friendly person who's looking for a new challenge in an admin/officed based role. I am reliable, dedicated and put 100% effort into everything I do. I have strong communication skills which allow me to work well as part of a team and liaise with colleagues/customers.
On top of this, I have a strong work ethic which allows me to focus on tasks and seek to learn on the job to improve myself as much as possible. I currently have an NVQ Level 2 in business administration and have been working towards my NVQ Level 3.
Call Centre Advisor - Hull City Council
(2018-10 - 2023-10)
Included answering incoming calls from the public and typing up service requests on the CRM system which then got sent to the relevant department. On the job I improved on my typing skills and my ability to deal with a wide range of customers. As it was key for the role, I became confident in remaining calm, polite and understanding on the phone to vulnerable customers.
Call Centre Advisor - KCOM Call Centre
(2017-10 - 2018-04)
As part of my role I was supporting the customer sales team by answering the telephone, logging new customer accounts and updating customer details on the system.
Shop Floor Assistant - Home Bargains
(2017-04 - 2017-10)
Temporary Worker - Kingston Recruitment
(2016-01 - 2017-12)
Temporary jobs working for Kingston recruitment on different workplaces.
Receptionist - KCOM Reception (Prospect Centre)
(2015-09 - 2016-12)
I was making/receiving calls to and from different staff members and clients. I had to ensure that everyone had scanned into the office with their security badges.
Receptionist - Morris Leslie Modular Buildings
(2014-07 - 2015-07)
Supporting the company by logging purchase orders on the system, logging invoices in the correct file, matching them with their delivery notes and liaising with the two office managers in the room. I was in this role until the company closed for business in July 2015.
Receptionist - Home Design Windows
(2002-04 - 2003-08)
Logging remedials on the system, booking staff into hotel rooms in the UK and booking meeting rooms for them. During this period, I finished my NVQ 2 Level 2 in Business Admin.
Office Junior - Mcgurk Studios
(2001-02 - 2002-03)
I was put onto a work placement from my training provider and was tasked and supported with logging data on the system, doing general admin duties.
NVQ Level 2 - Business Administration - Hull Business Training Centre (2001-01 - 2003-08)
GCSE - Secondary School
