Karl Janus'Kevicius

a highly experienced, goal orientated and determined person who is looking forward to new challenges, both inside and outside work based environments. I am versatile and creative, excellent at communication with strong organisational skills. I show ultimate comprehension, professional and personal understanding within the Customer Services sphere.

I am wholly and thoroughly experienced in dealing with both team & management and most importantly, customers, in a respectful, dignified yet proficient way ensuring maximum understanding, positive results and customer satisfaction. I am well capable to perform under pressure as well as keep calm whilst exposed to demanding and tough circumstances. Trained and competent to work with customers both on face to face and telephone & email basis.

Am very attentive to details such as punctuality/time keeping and being flexible when a job requires so. I am committed to equal opportunities and bind to work with people and treat individuals with respect and dignity.

• Ability to see things from the customers perspective and put the customer first.
• Strong problem solving skills coupled an ability to negotiate through alternative solutions with the customer.
• Good standard of literacy
• Excellent time management, listening and verbal communication skills.
• Calm disposition coupled with the ability to work well under pressure.
• Ability to work positively as part of a team both with colleagues and management.
• Flexibility to work the required shift patterns to ensure adequate cover in the department at all times.

TQUK Level 1 Award in an Introduction to Customer Service (RQF) (Leeds City Council) (SWAP) - TQUK (43) - 20/21