Reservations Supervisor at PHILEMA HOSPITALITY MANAGEMENT (2023-04 – Present)
- Promoted from Senior Reservationist to Reservations Supervisor within six months of joining the business.
- Oversee a team of Reservationists managing bookings across Fistral Beach Hotel, The Esplanade Hotel, Boringdon Hall Hotel and Budock Vean Hotel, including associated spas and restaurants.
- Handle VIP reservations, escalated guest enquiries and complex customer complaints.
- Sole responsibility for creating and managing departmental rotas.
- Train new starters and deliver ongoing development for existing team members.
- Create training plans and support documentation.
- Process payments, refunds and BACS transactions using multiple payment platforms.
- Provide technical support and systems training to colleagues and supervisors.
- Trusted to make managerial decisions and resolve operational issues.
- Received three company awards for dedication, teamwork and customer service.
Senior Reservationist / Receptionist at NEWQUAY BEACH HOTEL (2022-08 – 2023-04)
- Managed room, parking, restaurant and group reservations.
- Handled payments, refunds, guest enquiries and complaints.
- Completed administrative duties across multiple departments.
- Maintained high levels of customer service in a fast-paced environment.
Room Attendant / Receptionist at BARROWFIELD HOTEL (2022-06 – 2022-07)
- Prepared guest rooms to a high standard.
- Supported reception with bookings, telephone enquiries and guest service.
Caravan Cleaner at HENDRA HOLIDAY PARK (2020-07 – 2022-06)
- Prepared accommodation to a consistently high standard.
- Frequently offered additional work due to efficiency and reliability.
Housekeeping Supervisor at TREVELLA HOLIDAY PARK (2015-04 – 2020-06)
- Supported the Housekeeping Manager while supervising a large team.
- Received two customer service awards.
- Conducted interviews and assisted with recruitment.
- Managed the department in the manager's absence.
- Supported reception with bookings and customer enquiries.
- Completed departmental administration and staff supervision duties.
Housekeeper at THE HEADLAND HOTEL (2014-02 – 2015-04)
- Prepared rooms and cottages to five-star standards.
- Worked independently within strict quality and time requirements.
Housekeeper at PORTH VEOR MANOR HOTEL (2011-01 – 2013-10)
- Prepared guest accommodation and maintained housekeeping standards.
- Acted as supervisor during management absence.
Part-Time Webmaster / Internet Marketer at SELF-EMPLOYED (2012 – Present)
- Built and marketed websites independently.
- Developed advanced knowledge of SEO, online marketing and audience targeting.
- Created digital content, graphics and promotional materials.
