Karl Thomas Pointon

Extremely polite and a very diligent worker with customer facing experience gained from working within a social setting, friendly and approachable with a commitment to customer service delivery. Loyal to complete any given task from inception to completion. An outstanding time keeper with a first rate attendance record who is supportive of his work colleagues as a team player with the ability to exercise own initiative. Holder of a CRB Enhanced Disclosure

Work Experience - George Rhodes Ltd - Biddulph

(2004 - 2004)

• Assisting customers with their queries and purchases at local car sales garage
• Co-ordinating stock items onto shelves
• Keeping the shop floor clean and tidy

P/T Associate - J D Wetherspoons - The Bradley Green, Biddulph

(2008 - 2018)

• Greeting customers as they arrive and showing them to their table
• Giving out menus and taking orders for food and drink
• Serving food and drinks
• Making sure service is prompt and polite
• Cleaning and putting away any dishes
• Ensuring condiments and cutlery are stocked sufficiently
• Dealing with bill payments
• Making sure tables are clean and tidy

Voluntary Support Worker - Action for Children Chesterton - Newcastle-under-Lyme

(2010-03 - 2011-03)

• Helping out as a volunteer at the respite home for disabled children
• Socialising with disabled children to determine their capabilities
• Using a calm approach to reassure young people in stressful situations
• Escorting vulnerable children on outings
• Assisting at meal times to feed children
• Engaging them into social activities as far as their disability will allow
• Working within the policy and procedures of the home

Shop Assistant - WHSmith - 39-41 High Street, Congleton, CW12 1AU

(2015 - 2015)

Work Experience

• Stock taking operating hand held scanner
• Price labelling
• Restocking
• Warehouse work
• Re-pricing
• Customer service

Work Experience - Leek Citizens Advice Bureau

(2016-04 - 2016-09)

• Answering the phone/ using the switchboard
• Making phone calls
• Making appointments over the phone
• Photocopying

Retail Assistant - Dougie Mac Hospice Retail Outlet

(2016-10 - 2022-11)

My main duties were serving customers on the till and assisting customers with enquiries about items in the display cabinets and window displays. I also help to make sure the shop was tidy incase of inspection by the head office. I also helped out in the back with stock and putting stock out when needed.

Team Leader - ABM Catering Stoke City Football Club

(2017 - 2022)

My main Job as a team leader when I was promoted back in 2020, I managing my own bar and staff. My duties entail Making sure that the bar is clean and tidy, making sure the tills balance at the start and end of shift. Also I make sure that the fridges and snack bars are fully stocked at the start and end of shift.

Also I make sure that the barrels in the cellar are full if they run out one of my duties as the team leader is to change the barrels as I am the only person who is trained to do it. My other duties include looking after my team and making sure that my customers get the service and treatment they pay for.

Field Sales Executive - Globe 7

(2023-01 - 2023-02)

I was a field sales executive, my job entailed selling broadband packages door to door for talktalk Internet. My working hours were 10 am to 8:30pm.

Field Sales Executive - Pernod Ricard

(2023-03 - 2023-03)

I was a field sales executive my Job entailed visiting supermarkets in Staffordshire and the surrounding area e.g Cheshire Shropshire Derbyshire and parts of North Wales. It also entailed helping to put stock out of sprits and wines when there was stock to put out, also it entailed talking to the staff and the management and saying I was there to help put stuff out if needed.

Arcade Manager - H.B Leisure Alton towers theme park

(2023-04 - 2023-08)

My Job entails managing an arcade and helping customers out when the game machines Go wrong. I also have to direct customers to the rides they want if I get asked where they are.

Inbound Call Handler - Vodafone Uk

(2023-09 - 2023-10)

My Job entailed Taking Inbound calls from new and existing customer who want to upgrade or who want to join Vodafone as a new customer so my Job entailed upgrading Mobile phone and sim contracts Home broadband Mobile Broadband and or Laptop and tablets for existing customers. Or if new Customers want to take a mobile phone and or sim contract or Home broadband Mobile Broadband Laptop or Tablet contract. So I had to use various systems to build orders and read scripts to customers so they were aware of the contract policy.

Food Service Assistant - Greggs-Moto Stafford Service Station

(2024-03 - 2025-01)

My Job entails serving customers food and drink to take away. Also I help to put food in the ovens cut baps and baguettes for breakfast and the sandwiches for lunch. I also help put away the delivery and fetch goods from the storage freezer in the main building.

Food Service Assistant - Greggs- EG on the move Stone Service Station

(2025-05)

My Job entails serving customers food and drink to take away. I also assist putting the food in the ovens as and when needed I also help to make the sandwiches for the day if there is no other sandwich makers on shift. I also top up the drinks fridge at the end of the working day ready for the next day.

Certificate - Communication - Blackfriars Further Education (2008-08 - 2008-08)

Certificate - Information & Communication Technology - Blackfriars Further Education (2008-08 - 2008-08)

Certificate - Retail - Blackfriars Further Education (2008-08 - 2008-08)

Unit Award - Desk Top Publishing - Blackfriars Further Education (2008-08 - 2008-08)

Unit Award - Live Performance Skills - Blackfriars Further Education (2008-08 - 2008-08)