Kash Vasi

Dependable professional with extensive experience in customer service management, delivery driving, warehouse operations, and hospitality. Strong communication skills foster effective relationships with customers and colleagues. Quick learner with adaptability to excel under pressure while consistently meeting targets and deadlines. Committed to delivering high-quality service and pursuing continuous skill development.

Delivery Driver/Postman - Royal Mail Delivery Office

(2025-03 - 2026-05)

• Delivered letters, parcels, and special delivery items safely, accurately, and on time across assigned delivery routes.
• Planned and followed efficient delivery routes to maximize productivity while consistently meeting daily delivery targets and service standards.
• Provided excellent customer service, acting as a professional representative of Royal Mail and building positive relationships with customers.
• Collected signatures for tracked and special delivery items while ensuring accurate use of handheld scanning devices and delivery systems. Worked independently with minimal supervision while effectively managing workload and prioritizing deliveries throughout the day.
• Assisted with sorting mail and preparing delivery rounds to ensure operational efficiency and timely dispatch.

Supervisor - Greggs

(2023-05 - 2025-02)

• Supervised daily store operations, maintaining high standards of customer service and operational efficiency.
• Led and motivated team during busy trading periods, fostering a productive and positive work environment.
• Trained and coached new employees, enhancing their confidence and product knowledge to meet company standards.
• Delivered excellent customer service by resolving enquiries and complaints professionally, ensuring every customer receives a positive experience.
• Opened and closed the store, carrying out cash reconciliation, banking procedures, and end-of-day reports accurately.
• Managed cash handling, till operations, refunds, and card transactions in line with company procedures.

Delivery Driver/Warehouse - Argos/Sainsburys Logistics

(2021-08 - 2023-03)

• Delivered a high standard of customer service while completing scheduled home deliveries safely, efficiently, and on time.
• Planned and followed the most efficient delivery routes to ensure punctual deliveries and maximize productivity.
• Planned and followed efficient delivery routes to ensure punctual deliveries and enhance productivity. Supported warehouse operations by picking, packing, sorting, scanning, and preparing customer orders for dispatch.
• Loaded, unloaded, and handled customer orders to ensure products were delivered in excellent condition.
• Maintained stock accuracy and organization while upholding housekeeping standards in the warehouse according to company procedures.

Customer Service Advisor (Remote) - Ikea

(2019-05 - 2021-07)

• Delivered exceptional customer service via phone, email, and live chat, assisting customers with a wide range of enquiries in a professional and friendly manner.
• Exhibited strong communication skills, empathy, and professionalism to effectively support customers in challenging situations.
• Resolved customer queries relating to orders, deliveries, returns, refunds, exchanges, and product information, ensuring a positive customer experience.
• Processed customer orders, amendments, cancellations, and refunds with precision to ensure customer satisfaction.
• Collaborated with logistics, warehouse, and store teams to swiftly resolve customer issues, enhancing overall service quality.
• Maintained a high level of product knowledge to provide accurate advice and recommend suitable products and services.

Bachelor of Science - Construction Management - Bath Spa University (2028)

Diploma of Higher Education - Performing Arts Drama - Manchester College (2017)

GCSEs - GCSE - Burnage Media Arts College (2013)