Katarzyna Bernat

I am an ambitious beauty therapist with 8 years of salon experience providing high-quality treatments. I provide levels of customer satisfaction through exceptional communication, faultless services and personalised treatments. I confidently build positive rapport with diverse range of clients and I always go above and beyond for every single client in order to deliver the best level of customer service.

I take pride in having a gentle approach and I am a people person who absolutely loves what I do.

Beauty Therapist - Vanessa Logan - Kingswood, Surrey

(2019-03)

• Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
• Managed over 20 customer calls per day.
• Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
• Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.
• Attended training to deliver range of professional treatments offered by the salon.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
• Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
• Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
• Upsold products with detailed knowledge and persuasive sales techniques.
• Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
• Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
• Supported the Spa Manager with setting up the salon as well as serving afternoon tea.

Beauty Therapist - Michelle Catacos - Reigate, Surrey

(2017-03 - 2019-03)

• Answered clients' queries and requests by phone and email.
• Applied strong knowledge of massage therapy, nail techniques, facials, waxing, spray tanning and more to deliver effective beauty treatments and achieve client satisfaction.

Beauty Therapist - Rabia Khan - Redhill, Surrey

(2015-04 - 2017-02)

• Performed beauty treatments for walk-in clients daily.
• Delivered an exceptional level of service to each client by listening to concerns and answering questions.
• Trained new staff and passed on my beauty knowledge.

Some College (No Degree) - Full Body Massage - The Training Company (2016-05 - 2016-06)

NVQ Level 3 - Beauty - The Nail & Beauty Training Academy (2016-03 - 2016-05)

Some College (No Degree) - Hairdressing - Thom Kirby (2014-06 - 2016-02)

Some College (No Degree) - Hairdressing - Carshalton College (2012-09 - 2013-06)

High School Diploma - Harris Academy Purley (2007-09 - 2009-07)