Buyer - Sellafield LTD - Sellafield Contract - Rullion
(2021-07)
Switched to Sellafield LTD contract 8 months in as Buyer. Current position as Admin Service.
- Act as first point of contact to the Managers office, dealing with issues and delegating to appropriate manager/s where possible. Maintaining good contacts with both internal and external customers.
- Organise internal and external Meetings, Conferences and Visits and ensuring the Manager(s) electronic diary is accurate at all times.
- Carry out diary reviews with senior managers and forward plan their schedules; taking into account any future business requirements.
- Email / inbox management on behalf of Managers and department as required.
- Organise, prioritise, delegate and distribute both electronic and paper mail to the relevant parties within agreed timescales (e.g. distribution of meeting papers).
- Chasing and Monitoring of Actions - keeping the manager updated with progress on a regular and timely basis.
- Act as Meeting Secretary - attending meetings to record minutes and actions and ensure all meeting associated documents are distributed on time.
- Coordinate/Organise travel arrangements for Senior customers.
- Management of RBS Onecard on behalf of Senior customers and administration of Business Expenses in line with Company policies.
- Produce documents with confidentiality and a high degree of accuracy, speed and efficiency following Company templates
- Create and maintain efficient electronic and paper filing systems - including use of Onenote.
- Provide secretarial cover for additional Managers as required by the business during periods of absence.
- Compile Department / KPI Reports
- Act as an IT Contact, Shared Drive Administrator or Security Controller.
- Issue plant visitor passes and criticality belts, where required by the business (onsite activity).
- Manage the updates to the Building occupancy distribution lists.
- Coordinate both the Visitor / Resident Signing in Sheets for the nominated building, if required.
- Stationery ordering and monitoring stock levels for Departments.
- Quarterly Film Badge collation and issue.
- Office accommodation/desk booking coordination.
- Support to archiving of Plant Documentation (onsite activity)
Reception/Admin Support - NHS - Queen Street Surgery/Lowther Medical Centre
(2020-11 - 2021-07)
- Booking patients in for appointment / Managing doctors diaries
- Liaise with DN, paramedics, midwives, hospital department and other out of house organisations in a prompt, effective and professional manner
- Use of Emis and other in house systems
- Use of IT systems, emails and text services
- Answering calls from patients and out of house services, direct calls through the switch board system
- Data inputting
- Professionally assist doctor when chaperone is requested
- Maintain confidentiality of all doctors, staff and patients
- Adhere to policy and procedures during all activities
- Assist with admissions/treatment as per agreed protocols
- Communicate medical results to patients
- Complete accurate documentation of patient's information
- Keep up-to date with policy's and training
- Compile Covid vax' clinic documents, bookings and help the running of clinics
- Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols. Print off home visit summary sheets, triage to Doctors/paramedics
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
- Set-up of new patients onto the computer system when requested
- Advise patients of relevant charges for private services, accept payment and issue receipts for same
- Produce prescriptions requested according to practice procedures timely
- Ensure correspondence, reports, results etc. are filed electronically in correct patient record when requested
- Ensure reception and waiting areas are kept neat and tidy
- Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately - switched to answer machine at close of business each day
- Check emails on a daily basis, responding where applicable. Deal with daily tasks by urgency.
- Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures
Staff Officer - Divisional Business Support - Civil Nuclear Constabulary - Sellafield
(2015-04 - 2018-02)
- Scheduling meetings, arranging diary invites, room bookings, distribution of Agenda's and relevant documents along with attending and taking minutes of meetings for the following meetings: Daily Management Meetings, Monthly Divisional Health Committee, Corporate Management Discussions, Local Management Discussions, Individual Monthly Operational Planning Meetings for four Separate Section's (A,B,C and D), Monthly Federation Meetings, Monthly New Parents Working Group
- Responsible for the diary management of four Chief Inspectors, one Inspector and the Constabulary's Planning Manager including print out and organisation of dairies, manage/arrange meetings as per request, manage – accept/decline as discuss and notify if delegation is required.
- Responsible for distribution, collection and archive of pocket note books, PNC's, payslips and other constabulary needs.
- Responsible for collection and distribution of post on a daily basis
- Stock control duties, regular stock taking / ordering sticking to the company's budget ensuring each order is cost effective and accountable
- Responsible for monitoring the generic email address responding to any queries in a timely manor
- Responsible for processing temporary instruction and raising awareness to all officers through the constabularies intranet and email system
- Ensure the end of service process is adhered to when an officer states they are leaving, ensuring uniform, warrant cards, firearms cards, pocket notebook etc... are returned and destructed of appropriately.
- Responsible for the archiving of documents such as finger prints, personal development documents, officers records etc.. Full responsibility (key holder) for the Archive Room ensuring documents are stored appropriately and destructed when necessary
- Building controller - Responsible for fire alarm testing, exercise support, ensuring sign in sheets are kept up to date for staff, officers, visitors etc.
- Working with the force ensuring CNC profile is maximised within the community keeping the general public safe.
- Creating action plans in each aspect of the role ensuring the job is carried out in the most efficient professional manner possible, checking in with line management when needed.
Customer Service Representative - HSBC - Whitehaven
(2014-10 - 2015-04)
- Offer a top quality meet and great service, being the first point of contact for all correspondence
- Enhance the company's image through pro-active customer –driven servicing exceeding customers' expectations, keeping a professional smart appearance at all times
- Adhere to branch cash control and security requirements
- Responsible for updating and amending public material, brochures, flyers posters etc.. relating to the branch
- Work independently greeting customers of all walks of life delegating to relevant areas within the branch
Full-time Sales Advisor - 02 Store - Workington
(2012-10 - 2014-10)
- Acquire up-to-date working knowledge of products and services
- Answer customer enquiries, advise on best-fit product with their requirements
- Stock control duties, regular stock taking / ordering & booking in and out of goods
- Answer telephone calls, reply to customer / company's post and emails
- Record and produce weekly / daily performance figures for Regional Manager / Head Office
- Update staff daily on individual performance figures / shortfalls of targets and display stats
- Update spread sheets to reflect current pricing
- Act as scribe for team meetings / document and chase close out of actions
- File contracts / photocopy and laminate relevant documents
- Act as mentor and train new starters / organise access to computer systems
- Responsible for cashing tills
Part-time Customer Advisor - Zoom FS - Cleator Moor
(2012-11 - 2013-01)
Temporary Contract
- Receive / sort post for relevant departments
- Answer customer calls, take / process orders / deal with queries regarding all products
- Access and respond to orders by email
- Enter data into computerised systems (in real time) regarding orders, payment details and customer information including delivery address
- Reply to customer/ company postal and email queries
- Update spread sheets in a timely manner to aid stock control
- Deal with complaints / process returns
Part-time Customer Assistant - Tesco - Whitehaven
(2012-07 - 2012-10)
Temporary Contract
- Work on tills, scan and pack customers goods, take payment for goods sold
- Keep cash-till current, remove / add cash as and when necessary
- Stock control duties i.e. regular stock take and ordering
- Attend meetings / share input on relevant developments then feedback information to team
- Provide top quality service to each customer even when dealing with complaints
- Responsible for Health & Safety of myself /colleagues when operating / cleaning machinery
Customer Service Agent - HMRC / SITEL - Lillyhall Business Park
(2012-02 - 2012-04)
Temporary Contract
- Answer customer calls within established guidelines / goals conveying information clearly
- Advise customers on entitlement to Child Tax Credits and Working Tax Credits
- Calculate entitlement to credits and progress claims
- Accurately input / update data into computer system
- Deal with customer objections / complaints in a positive and diplomatic way, diffusing irate callers
- File documents as required
Team Member - Weatherspoons
(2011-11 - 2011-12)
- Deliver excellent customer service at all times.
- Deal with customer complaints in a positive and diplomatic way.
- Serve customers drinks taking account of age restrictions.
- Responsible for documenting meal orders and entering details into computer system
- Take payment from customers for meals and beverages.
- Present meals to customers and ensure customers are satisfied
- Prepare bar and re-stock at end of shift for next day service.
Customer Care Billing Advisor - United Utilities - Vertex Centre, Whitehaven
(2010-11 - 2011-10)
- Answer customer calls processing Utility Bill payments through appropriate systems
- Update customer information and action change of tenancies.
- Resolve customer's queries giving advice, explaining and set up customer payment plans.
- Promote current offers applicable to company and secure leads for appropriate departments.
- Provide support and mentoring to new starters.
- Attend monthly, weekly, and daily company target meetings – ensure team/personal targets set by team manager are consistently met.
- Liaise with internal departments e.g. Debt and Legal and external orgs Courts, Police
- Up-skilled to operate internet based customer help/advice website
