Kate Phoebe

I am a highly organised and reliable professional with extensive experience in customer service, reception and record keeping across childcare, hospitality and retail environments. I am experienced in maintaining confidential information, maintaining accurate records and communicating with clients and professionals in fast paced environments. I am confident in using Microsoft Office, handling enquiries, prioritising workloads and providing excellent customer service.

I am looking to bring my strong organisation and communication skills into the position.

Childcare assistant at Club4kids childcare (2025-02 – Present)

• Maintaining confidential records
• Communicating professionally with parents, carers and professionals
• Answering queries from parents and visitors in a professional manner
• Carrying out daily accurate paperwork
• Acting as a key-person, keeping detailed observations and documentation
• Trusted to manage confidential records for key children
• Developed strong organisation and communication skills through daily liaison with families and colleagues

Front of house receptionist at Premier inn, Whitstable (2024-03 – 2025-01)

Progressed from Housekeeper to Reception after demonstrating reliability and strong customer service skills

• Managing bookings, check-ins and check-outs
• Welcoming guests and providing excellent customer service
• Answering telephone and email enquiries
• Handling customer complaints professionally
• Promoted internally to reception within three months
• Trusted to be first point of contact with all employees and guests during busy shifts

Customer Assistant at Card factory (2023-11 – 2023-12)

• Assisted customer with purchases and enquiries
• Processed transactions accurately
• Maintained stick levels and organised displays
• Supported colleagues to achieve daily store targets

A-level in Sociology, Psychology, Media studies – Herne bay high sixth form (2022-09 – 2024-06)

GCSE in Maths, English, History, RE, Sport studies, combined science – Herne bay high school (2017-09 – 2022-07)