Kate Phoebe
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About
I am a highly organised and reliable professional with extensive experience in customer service, reception and record keeping across childcare, hospitality and retail environments. I am experienced in maintaining confidential information, maintaining accurate records and communicating with clients and professionals in fast paced environments. I am confident in using Microsoft Office, handling enquiries, prioritising workloads and providing excellent customer service.
I am looking to bring my strong organisation and communication skills into the position.
Experience
Childcare assistant at Club4kids childcare (2025-02 – Present)
- Maintaining confidential records
- Communicating professionally with parents, carers and professionals
- Answering queries from parents and visitors in a professional manner
- Carrying out daily accurate paperwork
- Acting as a key-person, keeping detailed observations and documentation
- Trusted to manage confidential records for key children
- Developed strong organisation and communication skills through daily liaison with families and colleagues
Front of house receptionist at Premier inn, Whitstable (2024-03 – 2025-01)
Progressed from Housekeeper to Reception after demonstrating reliability and strong customer service skills
- Managing bookings, check-ins and check-outs
- Welcoming guests and providing excellent customer service
- Answering telephone and email enquiries
- Handling customer complaints professionally
- Promoted internally to reception within three months
- Trusted to be first point of contact with all employees and guests during busy shifts
Customer Assistant at Card factory (2023-11 – 2023-12)
- Assisted customer with purchases and enquiries
- Processed transactions accurately
- Maintained stick levels and organised displays
- Supported colleagues to achieve daily store targets
Education
A-level in Sociology, Psychology, Media studies – Herne bay high sixth form (2022-09 – 2024-06)
GCSE in Maths, English, History, RE, Sport studies, combined science – Herne bay high school (2017-09 – 2022-07)