Kate Whitworth

I currently work within a fast paced customer service department which I love! I'm ready for a new challenge, I'm hard working friendly reliable and always willing to assist other team members and other departments

Customer Service Team Leader - Ifit health and fitness - Wakefield

(2021-09)

Leading the team with call and emails regarding warranty claims, organising the team, dealing with manager complaints, training, making sure the team is happy and understands there role and I assist in any way with any problems they have.

• Raising engineer jobs and spare part orders for fitness equipment and raising recalls for engineer jobs
• Worked along side our spares department processing reports and doing administrative work such as POs and vat invoices
• Contacting carriers and customers regarding deliveries and collections
• Contacting other customer services across the world regarding training, queries and sourcing spare parts that are not available in the uk
• Data inputting once faulty machines have been collected and processing refund requests
• Filling out time sheets for agency workers
• Key holder ensuring the building is safe on a evening

Senior Host - LNER - Leeds

(2011-09 - 2021-09)

Helping people on and off trains, full catering service was provided drinks and hot and cold food, assisting customers with queries regarding seating which coach there in and also train connections.

• Leading the crew with their daily work, issuing and collecting floats and checking they are correct
• Filling paperwork including takings, accident forms delay repay forms
• Informing customers of delays and further information and being a point of contact for the passengers and staff

GCSE - Business studies - Ossett comprehensive (2001-07)