Katerina Janku

Experienced Warehouse and Operations Assistant with over 8 years of experience across warehouse operations, dispatch, production, logistics, inventory management, and team leadership. Proven ability to lead teams, improve operational efficiency, manage stock accurately, and ensure high standards of health and safety. Skilled in warehouse management systems, stock control, production planning, and customer service.

A reliable, organised, and proactive professional with a strong track record of meeting operational targets in fast-paced environments.

Warehouse Assistant - Lchs - Wimbledon

(2024-04)

• Manage Goods In by receiving, checking, recording and storing stock accurately
• Lead Goods Out operations including order picking, dispatch and customer collections
• Investigate stock discrepancies and maintain accurate inventory records
• Liaise with Sales and Stock Control teams to ensure inventory accuracy
• Prepare end-of-day operational reports and slow/dead stock reports
• Arrange courier collections including FedEx shipments
• Maintain warehouse organisation, cleanliness and safety
• Assist with compliant vehicle loading and warehouse security

Team Leader - Despatch - Solstice - Wimbledon

(2023-09 - 2024-03)

• Managed a dispatch team of approximately 10 employees
• Coordinated daily production plans with manufacturing teams
• Created Purchase Orders and Sales Orders
• Oversaw inventory management, stock counts and stock accuracy using SAP
• Managed supplier, customer and third-party enquiries
• Ensured timely loading and dispatch of customer deliveries
• Trained and onboarded new employees
• Maintained Health & Safety compliance across the department

Assistant Team Leader-Packing - BISCUITEERS - Wimbledon

(2021-02 - 2023-08)

• Coordinated daily packing and dispatch operations
• Led teams to achieve hourly production targets
• Managed stock replenishment and inventory accuracy
• Performed stock takes and warehouse reporting
• Used WMS PVX and Zebra handheld systems
• Trained new team members and supported operational improvements
• Reduced product wastage through effective stock management

Dispatch/Labelling/Packing - BISCUITEERS - Wimbledon

(2020-09 - 2021-01)

• Picked, packed and labelled customer orders accurately
• Improved dispatch efficiency through process improvements
• Maintained Health & Safety standards
• Ensured quality standards were consistently met

Operations Assistant - Potage - London

(2018-03 - 2020-07)

• managed the day-to-day running of the kitchen as well as problem-solving
• handled customer enquiries/queries over the phone
• coordinated and scheduled couriers
• made sure staff follow company standards
• monitored a stock levels through stock-takes, daily checks and controlling wastage
• delivered high standard of customer service within the kitchen and mentored the team to always deliver excellent customer service

Catering Assistant - Part Time - The Garden Catering - London

(2018-02 - 2018-08)

• performed basic food preparation tasks, which included washing, peeling, and cutting fruit and vegetables, seasoning and slicing meats, and preparing sauces and salads
• setting up dining and buffet areas as per the catering manager's instructions
• ensured all tableware and chafing dishes are properly cleaned and sanitized before each catering events
• loaded and unloaded food, tableware, and catering supplies onto and off catering vehicle
• assisted and supported Team manager

Supervisor - Du Vin Hotel - Wimbledon, Greater London

(2017-05 - 2018-03)

• assisted the Head Housekeeper ensuring the smooth and effective operation of the Housekeeping Department
• maintained the highest levels of cleanliness in the Hotel, and to provide an efficient, prompt, courteous, and proactive service to customers, hence meeting and exceeding guest expectations
• deputised for the Head Housekeeper in their absence as required
• was fully conversant with all procedures and to spot-check all rooms and public areas acting where necessary
• awareness of housekeeping budgets and assist in controlling them
• helped to develop departmental training plans and rotas with guidance from the Head Housekeeper
• fully aware of Health and Safety procedures

A-levels - graphics high school (2005 - 2009)