Katerina Kasalova

Organised, reliable, and adaptable professional with experience in operations, administration, logistics, and customer service. Skilled in coordinating daily activities, maintaining accurate records, and supporting efficient business operations. Strong communication skills, attention to detail, and ability to perform effectively in fast-paced environments.

Operations & Delivery Agent – Shore Excursions (UK & Ireland) - Intercruises Shoreside & Port Services, UK - UK

(2022-03 - 2026-03)

• Coordinated shore excursion operations across multiple UK and Ireland ports, ensuring smooth and efficient service delivery.
• Managed schedules, logistics, and communication with tour operators, transport providers, and cruise ship personnel.
• Maintained accurate operational records and reports with strong attention to detail.
• Resolved operational issues proactively while delivering excellent customer service in a fast-paced environment.
• Demonstrated a reliable, responsible, and adaptable approach while managing multiple priorities and deadlines.

Spa Attendant - Harbour Hotel (5★), UK - UK

(2020-07 - 2022-03)

• Delivered exceptional customer service in a luxury spa environment.
• Managed guest bookings, enquiries, and daily administrative tasks.
• Maintained high standards of cleanliness, presentation, and health & safety compliance.
• Supported stock control and day-to-day spa operations as a dependable team member.

Sales Assistant - Moser - Czech Republic

(2018-09 - 2020-07)

• Provided professional customer service and product advice in a luxury retail environment.
• Processed sales transactions accurately and maintained excellent customer relationships.
• Assisted with stock management, merchandising, and inventory control.
• Demonstrated strong communication, reliability, and attention to detail while achieving sales targets.

A-Levels - Business - High School Zivnostenka Sokolov (2016 - 2018)

Apprenticeship Certificate - Patissier - High School Zivnostenska Sokolov (2013 - 2016)