Katerina Ucnova

Enthusiastic and customer-focused professional with experience in customer service, hospitality, care and delivery work. Confident communicating with people, building positive relationships and providing friendly, reliable service. A quick learner with a strong work ethic and a full UK driving licence, looking to develop a career in automotive sales and help customers find a vehicle that suits their needs.

Care Assistant (2026 – Present)

• Supporting people with day-to-day needs while treating them with dignity and respect.
• Communicating kindly and professionally with individuals and colleagues.
• Helping maintain a safe, clean and comfortable environment.

Laundry Assistant at Ravenhead Services Ltd (2012-05 – Present)

• Delivered laundry and supported customers in a reliable and professional manner.
• Built positive customer relationships through polite communication and dependable service.
• Organised deliveries and completed tasks accurately and on time.
• Maintained high standards of quality, cleanliness and organisation.

Bartender / Front of House at Billinge Arms (2012-03 – 2012-05)

• Welcomed customers, answered questions and provided friendly service.
• Took orders and handled customer payments accurately.
• Helped maintain a clean, organised and welcoming customer environment.
• Worked collaboratively with colleagues during busy shifts.

Beautician qualification – Primeticka School (2010)