Customer Service Advisor - Tesco-Durham - Durham
(2022-10)
Receptionist/Manager - Gilmoor Vets Group-Durham - Durham
(2019-03 - 2022-11)
I have been extremely committed to Gilmoor Vets for many years, my current job role was offered to myself due to my ability to lead a team well and support my colleagues whilst also still carrying out high quality customer care as the main front of house receptionist. It is a very customer facing role and extremely fast paced, I carry out my role professionally and efficiently but with a very friendly manner as I am the first person most of our clients see when they visit the practice.
- Organise the reception rota for many weeks in advance, ensuring we have cover at correct times for each week but also ensuring my teams holidays, any possible appointments etc are taken into consideration
- Handle a high amount of telephone calls daily, booking in appointments, registering new clients into their bespoke system, client queries and complaints, taking payments via the telephone, speaking and working alongside neighbouring vets
Veterinary Receptionist - Gilmoor Vets Group-Durham - Durham
(2001-01 - 2019-03)
- Basic receptionist duties; photocopying, scanning, organising postal and delivery services, taking payments, cash handling, complete daily banking excel sheets, checking clients in when they have arrived, dispensing medication, the sales of over the counter products, organising operation consent forms for the following day, arranging vet's and nurses diaries, chasing up unpaid invoices, dealing with complaints and concerns in a very professional manner, ordering stock for dispensary ensuring we
Veterinary Nurse - Gilmoor Vets Group-Durham - Durham
(1991-03 - 2001-01)
- Educated pet owners on key aspects of animal health, such as vaccinations and diets, to improve patient health and wellbeing
- Managed emergency and preventative care treatment of 75+ pets daily
- Employed critical triage to improve patient flow, minimising waiting times by 25%
- Ensuring both animals and owners are seen quickly and effectively
Animal Care Worker - Gilmoor Vets-Durham - Durham
(1989-04 - 1991-04)
Supported a start up Veterinary Practice with animal rehabilitation assisting with all aspects of the practice working life.
- Performing Admin Tasks for day to day running of the practice
- Covering Veterinary Nurse task from simple procedures to assisting in operations as a Nurse
