Kathryn Heathcote

Global studies graduate with over four years' experience in stakeholder management, project coordination, programme administration and governance support in higher education and international contexts. Experienced in collaborating with both internal and external stakeholders as well as professional service partners whilst supporting and delivering successful programmes with confidence. Aiming to leverage these analytical, organisational and communication skills within a Risk Analyst role.

English-language Tutor - Self-Employed - Tokyo, Japan

(2024-09)

Independently delivered tailored, client-specific tutoring to individuals while managing business operations and client relationships.

• Managed scheduling, invoicing and administrative tasks, as well as student progress using measurable KPIs.
• Retained trusted relationships with clients from diverse cultural backgrounds through effective communication and professionalism, with confidence.

Project Officer - University of Warwick - Coventry, UK

(2024-04 - 2024-09)

Supported an internal HR change management project by managing stakeholders, access requests, maintaining project documentation and assisting with technology adoption.

• Managed stakeholder relationships with internal HR teams and 50+ university staff, as well as external consultants including Deloitte and KPMG teams to support project deadlines and delivery.
• Coordinated user access and permissions for 20+ users on Trello and Microsoft SharePoint across multiple projects, ensuring GDPR compliance and that project information remained accurate.
• Identified and resolved operational issues within PowerPoint and Trello across multiple projects to minimise disruption and supported with weekly risk assessment registry updates for continued transparency.

Alumni Engagement Officer - Warwick Business School - Coventry, UK

(2022-10 - 2024-04)

Managed global event planning in 6 different global locations, coordinated with steer committees, delivered events, conducted due diligence and managed communications.

• Coordinated and directly planned the delivery of international events in Singapore, UAE, China, India and North America, through managing relationships with venues, committee members, and alumni, and using Eventbrite.
• Conducted due diligence and created a secure committee stakeholder record database in Excel to support organisational compliance and engagement activities, and to protect the organisation from risk.
• Analysed feedback and data post-event to identify opportunities for improvement using Qualtrics to write reports and trained 5 other team members on using Qualtrics.

Global Mentoring Programme Officer - Warwick Business School - Coventry, UK

(2022-03 - 2022-10)

Coordinated and supported an international mentoring programme, supporting mentors and mentees whilst managing programme administration, events, and stakeholder engagement.

• Planned and executed multiple successful events at The Shard in London and Warwick University to support stakeholder collaboration, resulting in positive feedback from both mentors and mentees.
• Introduced Excel terminology to efficiently create, manage and update a 350+ column master spreadsheet containing participant data to ensure successful delivery of programme objectives.
• Analysed and produced a data report which monitored progress and identified improvement points for the mentoring programme which was actioned by the stakeholder steering committee, such as improving the methodology for matching mentors and mentees.
• Recommended for position as an Alumni Engagement Officer, following strong performance and successful programme delivery.

MA - Global Studies Program (GSP) - The University of Tokyo (2024-09 - 2026-08)

BA - Archaeology w/ study abroad in Japan - The University of Exeter (2017-09 - 2021-08)