Kathy Mcfarland

I am Passionate about developing and starting my career as both a counsellor and Tutor. I want to help anyone who has an interest in building a career in the counselling field and I am eager to help students with support and feedback. Working as a listening ear gave me an insight into what it tool to be a good counsellor and I have since wanted to get the skills and qualification necessary to continue my Journey.

Since completing my Diplomas with Association of Learning it has given me great insight into what would be expected of a tutor as well as excellent advice from my own tutor when completing the required training. I am very keen to continue this and aid students the way I have been helped in completing my courses.

Administrator - Diamond Recruitment - Coleraine County Hall, Coleraine County Londonderry

(2010-08 - 2012-02)

• Made daily operational decisions for purchasing, operating a large database for driver licence enquires and overseen the distribution of orders.
• Elevated customer satisfaction ratings by resolving issues quickly and effectively.
• Increased office organisation by developing more efficient filing system and customer database protocols.
• Successfully planned and executed corporate meetings, Reception duties and manning switchboard.
• Managed client correspondence, order tracking and data communications.
• Managed office inventory and placed new supply orders.
• Oversaw all day-to-day office operations, such as receiving and organising correspondence, answering and forwarding calls and creating business letters and records.
• Wrote professional business correspondence.
• Supported clerical needs , including taking messages, scanning documents and routing business correspondence.

Section Manager - Argos - Coleraine

(2009-02 - 2010-01)

• Closely monitored team performance, identifying improvements and managing change.
• Managed medium sized retail departments
• Upsold daily specials and promotions.
• Planned and organised special promotions based on customer requests.
• Dealt with customer complaints confidently and politely, resolving issues with appropriate solutions.
• Created positive working environments by offering support and guidance to staff.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained excellent standards of service through impeccable attention to detail.
• Monitored multiple databases to keep track of all company inventory.

Listening ear and Administrator - Strabane and Lifford Women’s Centre - Strabane County Tyrone

(2007-01 - 2009-02)

• Trained in and provided a listening Ear service for women experiencing domestic abuse and referred them onto umbrella organisations or for further counselling sessions.
• Adeptly handled inbound calls and advice on courses.
• Monitored multiple databases to keep track of all company inventory.
• Created itineraries and services of courses available.
• Continually met sign up to courses targets.
• Received consistently positive feedback for Listening Ear service, continually working with energy and enthusiasm.
• Coordinated with Manager to ensure the effective implementation of the services provided.
• Supported Manager in negotiations with suppliers.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained excellent standards of service through impeccable attention to detail.

Trainee Counsellor Level 3 counselling and Level 4 counselling and CBT Diploma - Counselling and CBT - Association of Learning London (2020-08 - 2020-09)

NVQ LEVEL 3 - Childcare and Early years Education - Omagh College Omagh County Tyrone (2002-09 - 2003-06)

Distinction - Microsoft Word, excel and PowerPoint - Omagh Learning institution (2005-09)

5 G.C.S.E - Omagh High School, Omagh County Tyrone (1996-09 - 2001-06)