Katia Lima

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am also adaptable, fully flexible and currently looking for a new opportunity within the restaurant industry.

Cashier/waitress - Snack Café SICAL - Portugal

(2013-09 - 2020-09)

• Take customers' orders and serve the food
• Handle cash and card transactions
• Maintain clean and tidy checkout and shop areas
• Pleasantly deal with customers to ensure satisfaction and their orders were fulfilled
• Basic housekeeping duties

Shop Assistant - Loja Mágica de Sintra - Portugal

(2012-11 - 2013-03)

• Provide excellent customer service to maximize sales on the sales floor, in the fitting rooms and at the cash desk
• Actively work with garments – ensuring high standards are maintained at all times
• Process customer transactions at the cash desk

Cleaner Operative - private home - Portugal

(2009-02 - 2020-10)

• General cleaning duties such as mopping, vacuuming and dusting
• Look after children
• Prepare meals
• Care for laundry

Crew member - MCDonalds - Portugal

(2007-05 - 2013-09)

• Customer Service
• Food Preparation
• Cleanliness and Hygiene
• Provide customers with a quick and accurate service
• Show sensitivity to their individual needs, both from behind the till as well as in the dining areas

Housekeeping - hotel - Portugal

(2015-06 - 2018-02)

Trained to work as a housekeeper in a hotel in Portugal over two years, confident in speaking and helping clients when needed.

• General cleaning duties such as hoovering the corridors
• Cleaning the lining room

Housekeeping - Wrexham

(2024-10 - 2025-05)

GCSE's - Art, Maths, English, Science, Spanish, Design Technology and Religious Education - Escola Secundária Maria Alberta Meneres (2005 - 2008)

Certificate to Higher Education - Level 1 - Customer Service - Escola Secundária Maria Alberta Meneres (2008 - 2010)