Katie-ann Watling

An experienced and highly motivated Operations and Customer Service professional with over 15 years of experience across hospitality, leisure, healthcare retail, data analysis and optical care. Skilled in operations management, team leadership, customer service, administration and business performance. A confident communicator who thrives in fast-paced environments and enjoys motivating teams to achieve exceptional results.

Reliable, organised and adaptable, I perform well under pressure while maintaining exceptional attention to detail. I am passionate about delivering outstanding customer experiences, improving business performance and continually developing my skills.

Optical Assistant at JK Optometry (2023-01 – Present)

Delivered exceptional customer service in a busy optical practice.

• Assisted customers with frame selection and lens options.
• Conducted pre-screening tests and prepared patients for appointments.
• Managed bookings, appointments and administrative duties.
• Processed payments and maintained accurate patient records.
• Worked closely with optometrists to ensure excellent patient care.

Operations Manager at David Lloyd Clubs – Dudley (2020-07 – 2023-12)

• Managed the day-to-day operation of multiple departments.
• Led, trained and motivated staff to deliver exceptional customer service.
• Ensured compliance with health and safety procedures.
• Managed budgets, staffing levels and operational performance.
• Resolved customer concerns professionally and efficiently.
• Improved service standards while supporting business growth.

Data Analyst at NGeneration (2019-01 – 2022-12)

• Analysed customer and operational data for hospitality businesses.
• Maintained pricing and product information across multiple systems.
• Supported software implementation projects.
• Tested data accuracy before customer go-live.
• Worked with customers to resolve technical queries and data issues.

Duty Manager at Premier Inn (2011-01 – 2019-12)

• Managed daily hotel operations.
• Led and supervised hotel teams.
• Managed cash handling, banking and financial controls.
• Resolved guest complaints quickly and professionally.
• Managed stock ordering and labour costs.
• Supported recruitment and training.
• Ensured compliance with brand standards and health & safety regulations.

Beauty Promoter at Four Seasons Recruitment (2006-01 – 2011-12)

• Promoted premium beauty brands.
• Delivered product demonstrations.
• Built strong customer relationships.
• Consistently achieved sales targets.
• Provided expert product advice.
• Processed customer transactions and handled enquiries.

A Level in Business Studies

GCSE in English

GCSE in Mathematics

GCSE in Science

GCSE in Art