Katie Dodds

Highly organized and detail oriented Clinical Scheduling Officer experienced working in high pressure healthcare environments where sudden changes can have a direct impact on patient care. Skilled in coordinating complex operational rota's, managing last minute amendments and prioritizing scheduling needs to maintain safe and effective service delivery. Demonstrating strong communication skills when liaising with clinical teams, management and stakeholders.

Calm, adaptable solution focused with a strong commitment in supporting patient care. Experienced in training, mentoring and supporting scheduling staff, providing guidance on systems, process and best practice to maintain accuracy and consistency.

Clinical Scheduling Officer at Southeast Coast Ambulance Service (2018-01 – Present)

Responsible for planning, coordinating and managing rota schedules for approximately 400 staff within the Operational unit using Global Rostering System (GRS) platform. Accountable for allocating shifts to staff either on relief weeks or flexible working agreements six weeks in advance. This includes planning to demand taking into account the working time directive, skill mix, compliance and staff wellbeing.

Included in my role is managing annual leave and TOIL requests in line with polices and allocation allowances and adjusting allocation in line with staffing levels and policy. Planning mandatory training courses, development days and appraisals. Working closely with Operational Team Leader's, Operational Managers and Operational Unit Mangers throughout the day to keep the Operational Unit running smoothly and efficiently for the wellbeing of both staff and patients.

This involves horizon scanning for potential events or times of year where there will be increased demand or risk and planning accordingly to ensure resilience. Taking calls and responding to emails from staff regarding sickness and other absences, shift changes and other scheduling enquires.

• Allocating and moving staff rota lines over fourteen rotas and patterns
• Designing flexible working rota patterns with staff and managers to align with staff welfare and patient delivery
• Monitoring staffing levels in line with demand and publishing vacant shifts in line with budget
• Configuration of rotas
• Complete monthly validations to ensure no loss of hours to Secamb, and correct unsocial payment to staff
• Keeping excel documents up to date for all rota line allocations, mandatory and new staff training and planning records

Emergency Medical Technician at Southeast Coast Ambulance Service (2005-01 – 2018-12)

• Responding to emergency calls, assessing patients and providing appropriate treatment based on established medical pathways and individual patient needs
• Performing clinical observations, monitoring patient conditions administering prescribed treatments and medications as indicated and within scope of practice
• Operating effectively both as a lone practitioner and within a team environment, using sound judgment to make informed decisions and develop appropriate action plans
• Accurately completing all required documentation to a high standard, ensuring all relevant information is recorded to support clear and concise handover to subsequent NHS care providers
• Managing difficult situations and having difficult conversations with patients, relatives, friends and carers
• Driving in an appropriate manor under emergency exemptions considering other road users, road conditions and safety of patients and crew
• Following policies and procedures keeping up to date with any changes
• Collaborating with multidisciplinary teams, including colleagues, police, fire services, GP's and other health care professionals, to ensure coordinated and effective patient care

Patient Transport Crew at Sussex Ambulance Service (2003-01 – 2005-12)

• Taking patients to and from hospital appointments including inter hospital transfers and discharges
• Transporting patients in a timely manner so that they reach appointments on time without causing delay to others
• Attending to patients' needs, delivering compassionate care and support where needed
• Administering medication within policy and scope of practice when required
• Safely transporting multiple patients simultaneously and effectively planning and optimizing pick up routes to ensure timely and effective delivery service
• Collaborating effectively with frontline staff, control room teams and other health care professionals to ensure coordinated and high-quality patient care
• Ensuring the secure handling and transportation of patient records and care plans in line with policy and data protection standards
• Maintaining full compliance with statutory and mandatory training, policies and procedures to support safe effective patient care

Senior Equine Veterinary Nurse at The Equine Veterinary Hospital Arundel (1998-01 – 2003-12)

Senior Equine Veterinary Nurse with responsibility for supervising a team of nurses and grooms.

• Delivering high level critical care nursing to equine inpatients ensuring documentation of treatments, medications and clinical observations
• Assisting veterinarians with diagnostic imaging, surgical interventions and treatments
• Performing radiographic procedures and ensuring high quality diagnostic radiographs
• Managing, ordering and procurement of veterinary drugs, consumables, feed and bedding
• Maintaining accurate records of controlled drugs and ensuring proper stock rotation
• Engaging with suppliers and representatives to establish and maintain contracts efficiently
• Allocating daily duties to the nursing team, arranging training, annual leave and rotas
• Liaising with clients, trainers, physios and other equine professionals

IHCD Ambulance Technician – Sussex Ambulance Service (2005-01 – 2006-12)

Advanced Blue light driving course – Sussex Ambulance Service (2005-01 – 2006-12)

ABRS level 1-14 – Brinsbury College (1996-01 – 1998-12)

British Horse Society Sage 1-3 – Brinsbury College (1996-01 – 1998-12)

GCSE's – Littlehampton Community School (1991-01 – 1996-12)