Katie Edwards

GPhC-registered Pharmacy Technician and accuracy checking technician with more than 10 years' experience in community pharmacy. Skilled in the safe and accurate processing and supply of prescription, controlled and over-the-counter medicines, with a strong commitment to patient confidentiality, patient-centered care and professional standards. A dependable team leader who combines close attention to detail with clear communication, effective workload organisation and a consistent focus on patient safety.

Pharmacy Technician - Boots - Chester

(2015-12)

Work as a qualified, GPhC-registered Pharmacy Technician in a busy community pharmacy.

• Perform final accuracy checks on dispensed items, ensuring zero-error delivery to patients.
• Maintain compliance with pharmacy SOPs through routine error logging.
• Support the safe and efficient day-to-day operation of the pharmacy, helping to organise workload and guide colleagues.
• Process prescriptions accurately and support the safe, timely supply of medicines in accordance with legal requirements, professional standards, company procedures and the responsible pharmacist's direction.
• Handle controlled drugs and over-the-counter medicines with close attention to accuracy, security and appropriate escalation.
• Communicate clearly and respectfully with patients, customers and colleagues while maintaining privacy and confidentiality.
• Promote patient safety by identifying prescription, medicine or patient-related concerns, referring clinical queries promptly to the pharmacist and following standard operating procedures.
• Provide a professional, patient-centered service and help patients access appropriate pharmacy support.
• Maintain professional knowledge and competence through continuing professional development and completion of GPhC revalidation requirements.

Team Leader - The Wheatsheaf Pub

(2013-11 - 2015-12)

• Led front-of-house service during busy shifts, allocating duties and monitoring delivery to ensure customers received welcoming, efficient and professional experiences.
• Resolved customer queries and complaints calmly and fairly, taking prompt action to achieve a positive outcome and escalating issues when appropriate.
• Coached team members in service standards, product knowledge, communication and responsible upselling.
• Allocated duties and monitored service delivery to maintain high standards throughout each shift.
• Acted as key holder, taking responsibility for opening and closing the premises and ensuring the venue was ready for customers.
• Supported stock control, cash handling and financial procedures while maintaining product availability and efficient service.

Team Leader - Cat and Lion Pub

(2010-08 - 2013-11)

• Supervised the team during busy service periods, setting clear priorities and maintaining a friendly, attentive customer experience.
• Coached junior team members in customer service, communication, product knowledge and professional conduct.
• Responded to customer questions, requests and complaints promptly, using sound judgement to achieve positive outcomes.
• Supported smooth shift operations by allocating tasks, monitoring service standards and stepping in where additional assistance was needed.
• Performed senior key-holder duties, including opening and closing the premises and maintaining a safe, customer-ready environment.
• Encouraged repeat business by building rapport with customers and ensuring consistent service quality.

Team Leader Level 2 NVQ

AS Levels - English Literature and English Language

GCSE qualifications - English and Mathematics