Katie Farrell

Motivated and reliable individual with experience in customer service, sales and hospitality. Confident communicating with people face-to-face and over the phone, handling transactions, and providing excellent service in busy environments. Experienced in training and supporting team members as well as achieving sales targets. Strong team player with excellent organisational and problem-solving skills.

Buddy Trainer - Nando's

(2024-12)

• Train and support new team members, helping them learn procedures and build confidence.
• Deliver excellent customer service in a fast-paced environment.
• Promote teamwork, maintain high standards and provide constructive feedback.
• Develop leadership, communication and problem-solving skills.

Sales & Customer Service Assistant - Belfast City Tour Shop

(2024-06 - 2024-12)

• Took bookings and reservations for tours and hotels across Northern Ireland via phone, email and in person.
• Sold a range of tours including the Giant's Causeway and other top destinations.
• Processed payments at the till and handled cash accurately.
• Achieved extra commission for selling more tours through excellent customer service and product knowledge.
• Used computer systems to manage bookings and customer information.

ST Louise's Comprehensive College 468 Falls Rd, Belfast, BT12 6EN