Katie Harwood

A conscientious and dependable individual with experience in administration, retail, stock control, and customer service. Has developed a strong foundation in administrative tasks, including data processing, spreadsheet and database use, diary management, scheduling, and maintaining clear and effective communication with customers and suppliers. Previous experience in retail and stock-related positions has further strengthened their accuracy, customer service abilities, cash-handling skills, and attention to detail.

Works effectively both independently and as part of a team and takes a proactive and organised approach to duties. Adaptable, quick to learn new systems & procedures, and dedicated to maintaining high standards in all areas of work.

Actively Seeking Employment (2026-02 – Present)

• Actively applying for Jobs
• Attending Interviews, when offered
• Updated CV

Period of Illness (2022-12 – 2026-02)

I suffered from a period of illness which prevented me from working. This illness is now in remission, and I am able to resume employment.

Stock Taker at Rgis (2022-02 – 2022-05)

• Worked as part of an experienced and supportive team
• Counted and scanned products on shelves using handheld device
• Counted stock in Warehouse
• Worked outside of store opening hours

Retail Assistant at The Range (2021-10 – 2022-02)

• Assist shoppers to find their desired products
• Answer customer queries
• Manage cash register and card payments
• Restocking and maintaining product shelves
• Keeping the store clean and organised

Administrator at Diamond Logistics (2021-07 – 2021-10)

• Creating and processing various information
• Using analysis tools and reports using spread sheets and other databases
• Diary management and scheduling deliveries
• Filing data and performing other routine clerical tasks
• Communicate clearly with suppliers and customers, ensuring efficient and positive relations

Cleaner at Roadchef Motorway Services (2018-07 – 2018-10)

• Cleaning and general housekeeping of restaurants within the service station
• Adhering to health and safety policies, including COSHH
• Following daily cleaning rotas
• Use of commercial cleaning equipment

Shop Assistant at Pat's Family Grocers (2016-08 – 2017-04)

• Customer service and dealing with the general public
• Operating a till and dealing with cash
• Stock replenishment
• Stock taking
• Cashing up

NVQ Level 1 in Hair & Beauty in Hair & Beauty – Nova Training, Willenhall (2018-06 – 2019-06)

GCSE English in English – Nova Training, Willenhall (2018-06 – 2019-06)

Level 2 Functional Skills - Mathematics in Mathematics – Nova Training, Willenhall (2018-06 – 2019-06)

Level 1 ICT Functional Skills in ICT – Walsall College (2016-09 – 2018-06)

Entry Level 3 Mathematics Functional Skills in Mathematics – Walsall College (2016-09 – 2018-06)

BTEC Level 1 / 2 Award in Sport in Sport – Pool Hayes Secondary School (2011-09 – 2016-07)

GCSE Art in Art – Pool Hayes Secondary School (2011-09 – 2016-07)

GCSE English in English – Pool Hayes Secondary School (2011-09 – 2016-07)